How to communicate with Airbnb hosts in English?

Yes, you're in the right place! Valet parking is $35 per night with unlimited in-and-out access. Just leave your keys with me and I'll give you a valet ticket. We'll have your car parked in our secure garage.

是的，您来对地方了！代客泊车每晚35美元，不限次数进出。把钥匙留给我，我给您一张泊车票。我们会把车停在安全的车库里。

I'd definitely recommend taking those with you. Our garage is secure and monitored, but our policy doesn't cover personal items left in vehicles. You can use the in-room safe for electronics — it's large enough for a laptop.

强烈建议您带走。我们的车库有安保和监控，但我们的保险不包括车内遗留的个人物品。您可以用房间保险箱放电子设备——大小放得下笔记本电脑。

Please call the valet desk at least 20 minutes before you need the car. For 8 a.m., call us at 7:40. Morning checkout is our busiest time, so calling ahead ensures your car is waiting at the door. The valet desk number is on your ticket.

请至少提前20分钟打电话给泊车台。8点出发的话，7:40打电话。早上退房是最忙的时候，提前打电话能确保车在门口等您。泊车台号码在您的票上。

I'm very sorry to hear that. Let me get my supervisor and we'll review the security footage. We photograph every vehicle at drop-off, so we can compare. Could you show me the scratch? We take this very seriously.

非常抱歉听到这个。我去叫主管来，我们会查看监控录像。每辆车交车时我们都有拍照记录，可以对比。您能带我看一下划痕吗？我们非常重视这件事。

Thank you for having that photo — it really helps. Our records confirm the car was clean at intake. I sincerely apologize. We'll file a damage claim and our insurance will cover the repair. Can I get your contact information and a copy of that photo?

感谢您有那张照片——这非常有帮助。我们的记录也确认入库时车是完好的。真诚道歉。我们会提交损伤索赔，保险会承担维修费用。能提供您的联系方式和照片副本吗？

The claim typically takes 3 to 5 business days. We'll arrange a rental car at our expense starting today — I'll have one brought over within the hour. You'll also receive a written acknowledgment of the incident and a direct line to our claims manager.

索赔通常需要3到5个工作日。我们会从今天起安排一辆租车，费用由我们承担——一小时内会有车送来。您还会收到事故书面确认和理赔经理的直通电话。