How to communicate with Airbnb hosts in English?

Hi Li Wei, welcome! Before we go up, I'll need you to sign the lease agreement and the building rules acknowledgment. I have the documents right here.

你好李伟，欢迎！上楼之前，需要你签一下租赁合同和大楼规则确认书。文件我都准备好了。

Of course. The security deposit is one month's rent — $1,800. It covers any damages beyond normal wear and tear. You'll get it back within 14 business days after your move-out inspection, minus any deductions if needed.

当然。押金是一个月的租金——1800美元。用于覆盖超出正常磨损的任何损坏。搬出检查后14个工作日内退还，如有需要会扣除相应费用。

Let's go! Here are your two keys — the silver one is for the main entrance downstairs, and the gold one is for your unit. The mailbox key is the small one. Your mailbox is number 4B in the lobby.

走吧！这是你的两把钥匙——银色的是楼下大门的，金色的是你房间的。小钥匙是信箱的。你的信箱在大厅里，编号4B。

A few important ones: no noise after 10 PM, no smoking anywhere in the building including balconies, and no guests staying overnight without prior notice. The laundry room in the basement is open from 7 AM to 10 PM — it's coin-operated, $2 per wash and $1.50 per dry.

几个重要的：晚上10点以后不能有噪音，全楼禁烟包括阳台，留宿客人需要提前通知。地下室的洗衣房早7点到晚10点开放——投币式的，洗一次2美元，烘干1.5美元。

💡 欧美公寓大多全楼禁烟，连阳台和公共区域也不行。违反可能被罚款甚至终止租约。

There are three bins in the trash room at the end of the hallway on each floor. Black bin for general waste, blue for recyclables — paper, plastic, glass, and metal. Green bin is for compost — food scraps and yard waste. Please break down all cardboard boxes before putting them in recycling.

每层走廊尽头的垃圾间有三个桶。黑色是普通垃圾，蓝色是可回收物——纸、塑料、玻璃和金属。绿色是堆肥——厨余和庭院废物。纸箱请拆平后再放入回收桶。

💡 垃圾分类在很多欧美城市是强制的，分错可能被罚款。compost（堆肥）在美国西海岸城市如旧金山、西雅图很常见。

You can text or call me at this number — I usually respond within an hour during business hours. For emergencies after hours, like a burst pipe or power outage, there's a 24-hour emergency line posted on the bulletin board in the lobby.

你可以给这个号码发短信或打电话——工作时间内我通常一小时内回复。下班后的紧急情况，比如水管爆裂或停电，大厅公告栏上有24小时紧急电话。

Oh, that's not good. Is it a steady drip or more like a stream? And is the water coming from the faucet itself or from the pipes underneath?

哦，那不太好。是一直在滴还是像水流一样？水是从龙头本身漏的还是下面的管道？

OK, that could be a loose connection or a worn gasket. For now, can you turn off the valve under the sink? It should be a small round knob — turn it clockwise to shut off the water to that faucet.

好的，可能是连接处松了或者垫圈磨损了。现在你能先关一下水槽下面的阀门吗？是一个小圆形旋钮——顺时针转就能关掉那个龙头的水。

I'll submit a work order right now. Our plumber is usually available within 24 hours for non-emergency issues. I'll try to get him there tomorrow morning. Can you be home between 9 and 12?

我现在就提交报修单。非紧急问题的话，水管工通常24小时内可以来。我尽量安排他明天上午来。你9点到12点在家吗？

💡 美国维修通常给一个时间段（window）而非精确时间，如 "between 9 and 12"。在这个时间段内你需要在家等候。

E3 usually means a drainage problem. Have you checked the drain filter at the bottom of the dishwasher? It might be clogged with food particles. Pull it out, clean it, and try running it again.

E3通常表示排水问题。你检查过洗碗机底部的排水滤网吗？可能被食物残渣堵住了。把它拉出来清理一下，再试试运行。

Absolutely, I'll add it to the work order. Just so you know, repairs for appliances that came with the unit are covered by the landlord — you don't pay anything. But if there's damage from misuse, that might come out of your deposit.

当然，我加到报修单里。跟你说一下，公寓自带的电器维修费用由房东承担——你不用付钱。但如果是使用不当造成的损坏，可能会从押金里扣。

💡 在欧美租房中，房东有义务维修房屋自带的设施和电器（除非租客过错导致）。这是租客的合法权益。

Yes, I'll email you a confirmation with the work order number and the scheduled time. The plumber will also call you 30 minutes before he arrives. If you need to reschedule, just text me and we'll find another time.

会的，我会邮件发给你确认信，包含报修单号和预约时间。水管工到达前30分钟也会给你打电话。如果需要改时间，给我发短信就行。