How to communicate with Airbnb hosts in English?

Hi Li Wei! Welcome. Can I see your ID? And I'll need a credit card on file for the security deposit — it's $20, fully refundable at checkout.

你好李伟！欢迎。能看一下你的证件吗？另外需要一张信用卡做押金——20美元，退房时全额退还。

Great. You're in Room 3, Bed B — it's the bottom bunk on the left. Here's your key card. It opens both the front door and your room. Don't lose it — replacement is $10.

好的。你在3号房，B号床位——左边的下铺。这是你的门卡。大门和房间门都用这张卡开。不要弄丢——补办要10美元。

💡 bunk bed是上下铺。top bunk上铺，bottom bunk下铺。有些旅舍可以选，有些随机分配。

Yes, each bed has a locker underneath. You'll need your own padlock — we sell them at the front desk for $5 if you need one. I'd strongly recommend locking up your valuables.

有的，每个床位下面都有储物柜。你需要自带锁——前台也有卖，5美元一把。强烈建议把贵重物品锁好。

Sure! Quiet hours are from 10 PM to 8 AM — no talking or music in the dorms. The common room stays open 24/7 if you want to hang out. The kitchen is free to use — just clean up after yourself and label your food in the fridge.

当然！安静时间是晚上10点到早上8点——宿舍里不能说话或放音乐。公共休息区24小时开放，可以去那里聊天。厨房免费使用——用完自己收拾干净，冰箱里的食物要贴上名字。

💡 青年旅舍的quiet hours是非常重要的规则。违反可能被警告甚至要求退房。在安静时间段，用手机也请戴耳机。

Shared bathrooms are at the end of the hallway. Showers are free, and towels are available for rent — $2 for your whole stay. Please keep shower time under 10 minutes during peak hours, mornings between 7 and 9.

公共浴室在走廊尽头。淋浴免费，毛巾可以租——整个住宿期间2美元。早上7到9点高峰期请把淋浴时间控制在10分钟以内。

Yep, just drop off the key card and towel at the front desk before 11 AM. We'll refund your deposit on the spot. Have a great stay — and don't miss our free walking tour at 10 AM every morning!

对，11点前把门卡和毛巾还到前台就行。押金当场退给你。祝你住得开心——每天早上10点有免费的步行导览，别错过哦！

I'm sorry to hear that. Unfortunately, snoring is pretty common in dorms. We do have free earplugs — would you like a pair? If it's really unbearable, I can check if there's an empty bed in another room.

很抱歉听到这个。不幸的是，宿舍里打呼噜很常见。我们有免费耳塞——要一副吗？如果实在受不了，我可以看看其他房间有没有空床位。

Let me check... Room 7 has an empty bottom bunk. It's a 4-bed room so it's a bit quieter. I can move you there right now. Same key card will work after I update it.

我查一下……7号房有一个空的下铺。是4人间，会安静一些。我现在就可以帮你换过去。门卡我更新一下就能用。

I'm really sorry to hear that. Was it in your locker or just in your bag by the bed?

真的很抱歉。它是在储物柜里还是放在床边包里的？

OK, I understand. First, let me check our lost and found — sometimes things get mixed up or moved by housekeeping. I'll also check the security camera in the hallway. Can you describe what it looks like?

好的，我明白了。首先我查一下失物招领处——有时候东西会被搞混或者被保洁移动了。我也会看一下走廊的监控。你能描述一下它的样子吗？

Got it. I'll look into it and get back to you within a couple of hours. For the future, I'd strongly recommend keeping all electronics in your locker. If we can't find it, I can help you file a report — you might need it for travel insurance.

记下了。我查一下，两个小时内回复你。以后建议把所有电子设备都锁进储物柜。如果找不到，我可以帮你填一份报告——你的旅行保险可能用得到。

💡 如果有旅行保险，遗失/被盗物品需要正式的报告（report）才能理赔。有些情况可能还需要去当地警局报案（police report）。

No worries. I'll send you a message on the app once I have an update. And I've moved your reservation to Room 7 — you can go settle in whenever you're ready.

没关系。有消息了我通过App通知你。你的预订已经换到7号房了——什么时候方便都可以搬过去。