How to communicate with Airbnb hosts in English?

Hi, I just checked in and I want to report some damage I noticed before I unpacked. There's a crack in the bathroom mirror and a stain on the living room carpet.

你好，我刚入住，想在收拾行李之前报告一下发现的损坏。浴室镜子有一条裂缝，客厅地毯上有一块污渍。

💡 入住度假租房后第一件事就是检查并记录已有损坏，拍照留证据。这能避免退房时被追责，尤其在需要缴纳damage deposit（损坏押金）的情况下。

Sure, I'll send the photos now. I also took a short video walkthrough of the whole apartment when I arrived, just to be safe. Should I send that too?

好的，我现在发照片。我到的时候还拍了整个公寓的简短视频巡查，以防万一。也需要发吗？

💡 做video walkthrough（视频巡查）是保护自己的最佳做法。进门后用手机录一段完整的公寓视频，记录所有区域的状态。

Great, all sent. One more question — the crack in the mirror is pretty sharp. Is there any chance you could have it fixed while I'm here? I don't want anyone to get cut.

好，都发了。还有一个问题——镜子上的裂缝挺锋利的。有没有可能在我住的时候修一下？我不想有人被划伤。

💡 如果损坏存在安全隐患，要求维修是完全合理的。房东有义务保证住宿安全。

Hi, I need to let you know about something. I accidentally knocked a vase off the shelf and it broke. I'm really sorry — it was a total accident. I've cleaned up all the broken pieces.

你好，有件事需要告诉你。我不小心把架子上的花瓶碰掉了，摔碎了。真的很抱歉——完全是意外。我已经把碎片都清理干净了。

💡 诚实报告意外损坏是正确的做法。大多数房东会理解事故，隐瞒损坏被发现后会更麻烦。主动报告通常能获得更宽容的处理。

It was the blue ceramic one. Here's the photo — it broke into several large pieces. I'd like to replace it or pay for it. How much was it worth?

是蓝色陶瓷的那个。这是照片——碎成了几大块。我想赔偿或者重新买一个。值多少钱？

💡 主动提出赔偿或替换是诚意的表现。问how much was it worth比直接给钱更尊重对方的物品。

That's very kind of you, thank you. Could I also get a receipt or written confirmation of the $20 charge? I want to keep things clear for both of us.

你太客气了，谢谢。能给我一个收据或者20美元扣款的书面确认吗？我想让双方都清楚明确。

💡 任何涉及金钱的协商都要留书面记录。这保护双方，也是专业的做法。Airbnb等平台也建议所有协商通过平台消息记录。