特殊需求
入住前或入住时提出特殊需求，如无障碍房间、婴儿床、额外毛巾等本场景包含 8 句对话，1 条练习路径，帮你练熟和前台的真实交流。
对话预览
特殊需求沟通
basicHi, I'm checking in and I wanted to confirm a few special requests I made when I booked.
你好，我来办入住，想确认一下预订时提的几个特殊要求。
Of course, let me pull up your reservation. What requests did you make?
当然，我查一下您的预订。您提了哪些要求？
I requested an accessible room on a lower floor, and I also asked for a baby crib in the room. We're traveling with our 10-month-old.
我要了一个低楼层的无障碍房间，还要求放一张婴儿床。我们带着10个月大的宝宝一起旅行。
accessible room（无障碍房间）有更宽的门、扶手和无门槛淋浴。即使不是残障人士也可以预订，带老人旅行时很实用。
Yes, I can see both requests here. We have you in Room 108 — it's an accessible room on the ground floor with a roll-in shower. The crib has already been set up in the room.
是的，两个要求都在这里。给您安排了108房间——一楼的无障碍房间，有无门槛淋浴。婴儿床已经放在房间里了。
That's wonderful. Could we also get some extra towels and an extra pillow?
太好了。能再多给几条毛巾和一个枕头吗？
Absolutely. I'll have housekeeping bring those to your room within the next 20 minutes. Anything else?
当然可以。我让客房部在20分钟内送到您的房间。还需要别的吗？
Actually, is there somewhere we could heat up baby formula? A microwave maybe?
对了，有什么地方可以加热婴儿奶粉吗？比如微波炉？
There's a microwave in the breakfast lounge that's available 24 hours. We also have a bottle warmer at the front desk you can borrow anytime.
早餐休息室有一个24小时可用的微波炉。我们前台也有暖奶器，随时可以借用。
关键短语
pull up your reservation
查您的预订
what requests
哪些要求
accessible room
无障碍房间
ground floor
一楼
roll-in shower
无门槛淋浴
crib
婴儿床
housekeeping
客房部
within the next 20 minutes
20分钟内
bottle warmer
暖奶器
borrow anytime
随时借用
文化注释
- •accessible room（无障碍房间）有更宽的门、扶手和无门槛淋浴。即使不是残障人士也可以预订，带老人旅行时很实用。
如何练习
听一遍
先完整听一遍，熟悉对话节奏和语境。
逐句跟读
模仿发音、语调和节奏，一句一句跟。
角色扮演
扮演旅客方，和 AI 对手实时练习。