How to communicate with Airbnb hosts in English?

Of course, let me check with housekeeping right away. Can you describe the charger — is it a white cable or a black one? And are the glasses in a case?

当然，我马上联系客房部确认。能描述一下充电器吗——是白色线还是黑色线？眼镜有眼镜盒吗？

Great news — housekeeping found both items! The charger was in the drawer and the glasses were on top of the nightstand, just as you described. We've logged them in our lost and found. Would you like to pick them up, or shall we ship them to you?

好消息——客房部两样都找到了！充电器在抽屉里，眼镜在床头柜上，和您说的一样。已经登记到我们的失物招领处了。您想来取还是我们寄给您？

Domestic shipping is $12 via USPS Priority Mail — typically 2 to 3 business days. We just need your mailing address and a credit card for the shipping fee. I'll pack everything securely and send you a tracking number by email.

国内USPS优先邮件运费12美元——通常2到3个工作日送达。只需要您的邮寄地址和一张信用卡支付运费。我会安全包装好，邮件发给您快递单号。

I understand the urgency. Let me contact security and housekeeping right now. When the safe is left locked after checkout, only our security team can open it. Can you confirm — did you set a code on the safe, or was it left open?

我理解事情的紧急性。我马上联系安保和客房部。退房后保险箱如果是锁着的，只有安保团队能打开。您确认一下——您设了密码还是保险箱开着的？

Security just opened the safe — both items are here. Your passport and gold bracelet are safe and accounted for. We'll store them in our secure vault at the front desk. Given the value, I'd recommend picking them up in person with photo ID, or we can arrange insured shipping.

安保刚打开了保险箱——两样东西都在。护照和金手链都安全，已经确认。我们会把它们存放在前台的保险库里。鉴于物品价值，建议您本人带证件来取，或者我们可以安排保价邮寄。

Absolutely. We'll need a signed letter from you with your sister's full name and ID number, a description of the items, and your signature. Your sister will need to show her photo ID when picking up. You can email the letter to our front desk, and we'll verify everything before release.

当然可以。我们需要您签名的授权书，写明您姐姐的全名和证件号、物品描述以及您的签名。您姐姐领取时需要出示带照片的证件。您可以把授权书发邮件到前台，我们会在交付前核实一切。