How to communicate with Airbnb hosts in English?

Yes, there's a locker under each bunk bed. You'll need your own padlock though — we don't provide them. If you don't have one, we sell combination locks at the front desk for $5.

有的，每个床位下面都有一个储物柜。不过你需要自带挂锁——我们不提供。如果没有的话，前台卖密码锁，5美元一个。

It should fit a standard backpack — around 40 liters. Anything bigger, like a large suitcase, you can store in our luggage room down the hall. That's free for guests.

放一个标准背包应该没问题——大约40升。更大的东西，比如大行李箱，可以放在走廊尽头的行李间。住客免费使用。

We do have a safe at the front desk — you can store your passport and any other important documents there for free. Just come to the desk whenever you need to access it. We're staffed 24 hours.

我们前台有保险箱——你可以免费存放护照和其他重要文件。需要取的时候来前台就行。我们24小时有人值班。

That happens sometimes. First, can you verify you're at the right locker? They all look the same. If it's definitely yours, I have bolt cutters we can use, but I'll need to verify your identity first — can I see your booking confirmation and ID?

这种情况时有发生。首先，你确定是你的储物柜吗？它们看起来都一样。如果确定是你的，我有断线钳可以剪开，但需要先核实你的身份——能看一下你的预订确认和证件吗？

Everything checks out. Let me grab the bolt cutters and I'll come up with you. Once we cut the lock off, you'll need a new one — I can give you a replacement lock for free since it seems like a defective product.

信息核实了。我去拿断线钳，跟你一起上去。剪掉锁之后你需要一个新的——看起来是产品缺陷，我可以免费给你一个替换的。

We haven't had any incidents recently — we've got security cameras in the hallways and key-card access on every dorm door. But always lock your valuables in the locker when you leave the room. Never leave a laptop on your bed, even for a minute.

最近没有发生过。走廊有安全摄像头，每个宿舍门都有门禁卡。但离开房间时一定要把贵重物品锁在储物柜里。永远不要把笔记本放在床上，哪怕只是一分钟。