How to communicate with Airbnb hosts in English?

I'm so sorry to hear that, sir. We do have a quiet hours policy after 10 PM. I'll look into who was in that room and issue a warning. If it happens again tonight, please call the front desk immediately and we'll send security up right away.

非常抱歉，先生。我们有晚上10点以后的安静时段规定。我会查一下那个房间是谁并发出警告。如果今晚再发生，请立即打电话给前台，我们会马上派保安上去。

That is absolutely unacceptable, and I sincerely apologize. That should never happen. I'll send housekeeping to completely remake your room with fresh linens right away. I can also have them do a deep clean while you're at breakfast. Would you like to be moved to a different room instead?

这绝对不可接受，我真诚地道歉。这不应该发生。我马上派客房服务去你的房间重新铺上全新的床品。也可以在你吃早餐时给房间做一次深度清洁。您想换一个房间吗？

Absolutely. I have a room on the 8th floor — Room 805, a corner room with a city view. It was just cleaned this morning and I'll personally inspect it before you move in. I'll also upgrade you from a standard room to a deluxe room at no extra charge as an apology.

当然可以。8楼有一间——805房间，转角房有城市景观。今天早上刚清洁过，您入住前我亲自去检查。作为道歉，我还会免费为您从标准间升级到豪华间。

You're absolutely right to ask. I'll credit one night's stay to your account — so you won't be charged for last night at all. I'll also add complimentary breakfast for the rest of your stay. Is there anything else I can do to make up for this?

您提出来完全合理。我会在您的账户上减免一晚的费用——昨晚的完全不收费。剩余住宿期间还为您加上免费早餐。还有什么我能做的来弥补这次经历吗？

I'll have a bellman come to help you move your luggage. Again, I'm truly sorry for the experience. Here's my direct number — if you have any more issues at all during your stay, please call me personally. We want the rest of your stay to be perfect.

我安排一个行李员来帮你搬行李。再次为这次经历道歉。这是我的直线电话——住宿期间如果还有任何问题，请直接打给我。我们希望你剩下的住宿体验是完美的。

I'm sorry you feel that way. Can you be more specific about what's different from the listing?

很抱歉你这样觉得。能具体说说跟页面有什么不同吗？

I understand your frustration. The construction just started this week and I wasn't aware of it. About the AC, the unit broke down last week — I have someone coming to fix it tomorrow. I can offer you a 20% discount for the inconvenience.

我理解你的不满。施工这周才开始的，我不知道。空调的话，上周坏了——我明天安排人来修。可以给你打八折来弥补不便。

I can refund the remaining nights, but I'd need you to go through the Airbnb resolution center for that. I can't do a direct refund — the platform handles it. Do you know how to open a case with Airbnb?

剩余晚数我可以退款，但需要你通过Airbnb的纠纷解决中心来操作。我不能直接退款——是平台处理的。你知道怎么在Airbnb上开一个案例吗？

Yes, that's fine. I understand. Look, I'll cooperate with the Airbnb resolution process. I'll accept the refund request for the remaining nights. I apologize that the place didn't meet your expectations.

可以的，没问题。我理解。这样吧，我会配合Airbnb的处理流程。剩余晚数的退款请求我会同意。很抱歉这里没有达到你的期望。

That's something you'll need to discuss with Airbnb directly. I can agree to the remaining nights, but the first night refund would need Airbnb to step in. They usually side with the guest when there's clear evidence like photos. Open the case through the app and they'll get back to you within 24 hours.

这个你需要直接跟Airbnb讨论。剩余晚数我可以同意退，但第一晚的退款需要Airbnb介入。在有明确证据如照片的情况下，他们通常会站在客人这边。通过App开一个案例，他们24小时内会回复你。

That's your right. Again, I'm sorry about the experience. I hope you find a better place for the rest of your trip.

那是你的权利。再次为这次经历道歉。希望你旅途接下来能找到更好的住处。