空调/暖气问题
房间空调不制冷、暖气不热或温度调节问题，联系前台解决本场景包含 8 句对话，1 条练习路径，帮你练熟和前台的真实交流。
对话预览
空调故障
basicHi, the air conditioning in my room isn't working. I've tried adjusting the thermostat but it's just blowing warm air.
你好，我房间的空调不工作了。我试着调了温控器，但它只出热风。
thermostat（温控器）在北美酒店很常见，是墙上的控制面板。有些需要调到"cool"模式才会制冷。
I'm sorry about that. Have you tried switching the mode to "cool"? Sometimes guests accidentally leave it on "fan only."
抱歉。您试过把模式切换到"制冷"吗？有时候客人不小心设成了"仅送风"模式。
Yes, I've set it to cool and turned the temperature all the way down, but it's still warm air.
是的，我已经设了制冷模式，温度也调到最低了，但还是热风。
It sounds like a mechanical issue. I'll send someone from maintenance right away. In the meantime, I can bring you a portable fan if you'd like.
听起来是机械故障。我马上派维修人员过去。同时如果您需要的话，我可以送一台便携风扇过去。
A fan would be great, thank you. How long until the maintenance person gets here?
有风扇就太好了，谢谢。维修人员多久能到？
Within 15 to 20 minutes. If they can't fix it tonight, we'll move you to another room. Would that be okay?
15到20分钟之内。如果今晚修不好，我们会给您换房间。可以吗？
That would be fine. I'd rather have a working AC than stay in this room.
可以的。我宁可换房间也不想待在没空调的房间里。
Completely understandable. I'll have a room ready just in case. We're also happy to offer a discount on tonight's stay for the inconvenience.
完全理解。我会准备好一个房间以防万一。因为给您带来不便，今晚的房费我们也会打折。
服务出问题时，酒店常会主动提供补偿，例如折扣或免费服务，顾客无需主动索要。
关键短语
switching the mode
切换模式
cool
制冷
fan only
仅送风
mechanical issue
机械故障
send someone from maintenance
派维修人员
portable fan
便携风扇
within 15 to 20 minutes
15到20分钟之内
move you to another room
给您换房间
just in case
以防万一
discount on tonight's stay
今晚的房费打折
inconvenience
不便
文化注释
- •thermostat（温控器）在北美酒店很常见，是墙上的控制面板。有些需要调到"cool"模式才会制冷。
- •服务出问题时，酒店常会主动提供补偿，例如折扣或免费服务，顾客无需主动索要。
如何练习
听一遍
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