How to communicate with Airbnb hosts in English?

Of course. Here's your itemized bill. Your room charges come to $387 for three nights, plus tax. There are also two charges from the restaurant and a minibar charge.

当然。这是您的逐项账单。三晚房费387美元加税。还有两笔餐厅消费和一笔迷你吧消费。

Let me look into that. The minibar charge might be from our sensor system — sometimes it triggers when items are moved but not consumed. I can remove that right away. For the restaurant charge, let me check with the restaurant. Can you hold on a moment?

我查一下。迷你吧的消费可能是我们的传感器系统——有时候物品被移动但没有消费也会触发计费。我可以马上删除。餐厅那笔我去跟餐厅核实。能稍等一下吗？

Good eye. The difference is our city tourism fee — it's $5 per night, plus a resort fee of $10 per night. Those are standard fees that apply to all guests. They should have been disclosed when you booked.

观察得仔细。差额是我们的城市旅游费——每晚5美元，加上度假设施费每晚10美元。这些是所有客人都适用的标准费用。预订时应该已经告知了。

I understand your frustration. Unfortunately, the resort fee is mandatory regardless of usage — it's a hotel policy. However, I've spoken with my manager and we can remove the Tuesday restaurant charge of $22, which was incorrectly charged to your room. Let me also remove the minibar charge. Your adjusted total will be $401 including all taxes and fees.

理解您的不满。不幸的是，度假设施费是强制的，不管用没用——这是酒店政策。不过我跟经理确认了，我们可以删除周二22美元的餐厅错误收费。迷你吧的也删掉。调整后的总计是401美元，包含所有税费。

Absolutely. I'll print a corrected receipt showing the original charges, the removed items, and the final total. I can also email you a PDF copy. We appreciate your patience with this, and we hope the billing issue won't overshadow your stay. Thank you for choosing us!

当然。我打印一份修正后的收据，显示原始费用、删除的项目和最终总价。也可以给您发一份PDF邮件。感谢您的耐心，希望账单问题不会影响您的住宿体验。谢谢您选择我们！

I'm sorry about that. Let me look up your account. Can you give me your reservation number or the email address on file?

很抱歉。让我查一下你的账户。能给我你的预订号或者登记的邮箱地址吗？

I found your account. It looks like there was a damage charge assessed after your checkout. The housekeeping report notes a stain on the carpet and a broken lamp in the room. Were you aware of this?

我找到你的账户了。看起来退房后有一笔损坏费。客房服务报告记录了地毯上有污渍和房间里一个灯坏了。你知道这个情况吗？

I apologize for not notifying you first. Let me check the pre-arrival room inspection report. You're right — I can see here that the lamp issue was noted before your check-in. I'll reverse that portion of the charge immediately. For the carpet stain, I need to consult with the housekeeping manager. Can I call you back within 24 hours?

很抱歉没有事先通知您。让我查一下入住前的房间检查报告。您说得对——我能看到灯的问题在您入住前就有记录。我立刻撤销这部分费用。地毯污渍的事我需要跟客房经理确认。24小时内回电话给您可以吗？

That would be very helpful. Please email the photos to billing@hotelname.com with your reservation number in the subject line. I'll make sure this gets resolved promptly. Again, I apologize for the inconvenience — we should have verified the pre-existing conditions before charging your card.

那会很有帮助。请把照片发到 billing@hotelname.com，邮件标题写上预订号。我会确保尽快解决。再次为不便道歉——我们应该在扣费前确认之前已存在的问题。

Understood. I'll personally make sure this is handled by tomorrow. You have my direct line — 555-987-6543 — if you need to follow up. We value your business and want to make this right.

明白。我会亲自确保明天处理好。有需要跟进的话，这是我的直线号码——555-987-6543。我们重视您的惠顾，希望把事情处理好。