What English phrases do you need for shopping abroad?

Online pickups are right here at the customer service desk. Can I have your order number or the name on the order?

线上取货就在这里，客服台。请问您的订单号或者下单姓名是什么？

Got it, let me pull that up. I see your order — two items. Can I see a photo ID to verify?

好的，让我查一下。找到了您的订单——两件商品。能看一下您的证件验证一下吗？

Perfect, that matches. Let me grab your items from the back. It'll just be a moment.

好的，信息一致。我去后面拿您的东西，稍等一下。

Here you go! Would you like to open the box and check the items before you leave?

给您！您要在离开前打开检查一下吗？

Great! You should receive a confirmation email shortly. If you have any issues, you can return the items within 30 days. Have a good day!

好的！您很快会收到确认邮件。如果有任何问题，30天内可以退货。祝您愉快！

I found your order, but it looks like one of the two items is out of stock. I'm sorry about that — the blue sweater in size large isn't available.

我找到了您的订单，但两件商品中有一件缺货了。很抱歉——大号蓝色毛衣没有了。

You were charged, but we can refund that item immediately. Alternatively, I can check if another store nearby has it in stock, or we can ship it to your address for free.

已经扣了，但我们可以立即退款。或者我可以查一下附近其他门店有没有货，也可以免费寄到您的地址。

Let me check... The store on Fifth Street has it in stock. It's about 15 minutes from here. I can have them hold it for you until closing time.

我查一下……第五街的门店有货。离这里大概15分钟。我可以让他们帮您留到关门。

I'll transfer the order to that store. Just show them the same order number and your ID. No additional payment needed since you've already been charged.

我把订单转到那家店。您只要出示同一个订单号和证件就行。不需要额外付款，因为已经扣过了。

Yes, here's your other item. I've also added a 10% discount code to your account as an apology for the inconvenience. You can use it on your next purchase.

是的，这是您的另一件商品。我还在您的账户里加了一个九折优惠码，为给您带来不便表示歉意。下次购物可以用。