What English phrases do you need in an emergency abroad?

I'm sorry about that. It's a neighborhood outage — the whole block lost power. Our backup generator covers the hallways and elevators. We're not sure how long it'll last.

很抱歉。是整个街区停电了——整条街都断电了。我们的备用发电机覆盖走廊和电梯。我们不确定会持续多久。

Yes, we have flashlights at the front desk. And the lobby has power from the generator — there are charging stations by the seating area. We can also arrange a wake-up call for you.

有的，前台有手电筒。大堂有发电机供电——座位区旁边有充电站。我们也可以帮您安排叫早服务。

Wake-up call is set for 5 AM. The elevator is running on backup power, but I'd recommend the stairs just to be safe. If the generator runs out, you don't want to be stuck between floors.

叫早设好了，早上5点。电梯在用备用电源运行，但为了安全我建议走楼梯。如果发电机没油了，你不会想被困在两层楼之间。

I understand your frustration. Unfortunately, no guest rooms have power right now. We do have battery-powered fans we can lend you. Also, the pool area is open if you'd like to cool off. We're working with the power company — they're estimating two more hours.

我理解您的不满。不幸的是，目前没有客房有电。我们有电池供电的风扇可以借给您。另外泳池区是开放的，如果您想凉快一下。我们正在和电力公司联系——他们预计还要两个小时。

Absolutely — bring your medication down and we'll put it in our kitchen cooler. As for compensation, I can offer you a full refund for tonight or a free night on your next stay. Which would you prefer?

当然——把您的药物拿下来，我们放到厨房冷藏里。关于补偿，我可以给您今晚全额退款或者下次入住免费住一晚。您更喜欢哪个？

We'll slip a note under your door with an update. If power is restored overnight, you'll notice your lights coming back on. And yes, checkout is still at 11, but we can extend to noon given the circumstances. Have a good night.

我们会从门缝塞一张更新通知给您。如果半夜来电了，您会注意到灯亮起来。退房还是11点，但考虑到情况我们可以延长到中午。祝您晚安。