What English phrases do you need in an emergency abroad?

I'm sorry to hear that. First, have you filed a police report? We'll need that to process your application.

很遗憾。首先，您报警了吗？我们需要报案记录来处理您的申请。

Good. I'll need your police report, two passport-sized photos, a copy of your ID — if you have one — and any copy of your original passport. Do you have a photo or scan of your passport saved anywhere?

好的。我需要您的报案记录、两张护照尺寸的照片、身份证复印件（如果有的话），以及原护照的任何复印件。您有保存护照的照片或扫描件吗？

That's fine. We can take your photos here — there's a small fee of $15. The emergency travel document usually takes 1 to 3 working days. When is your flight home?

没关系。我们这里可以拍照——费用 15 美元。紧急旅行证件通常需要 1 到 3 个工作日。您的回程航班是什么时候？

The fee is $25 for the emergency travel document. Please fill out this application form. We'll also need your flight itinerary and local contact information. You can pick it up in about 2 days.

紧急旅行证件费用是 25 美元。请填写这份申请表。我们还需要您的航班行程单和当地联系方式。大约 2 天后来取。

The emergency travel document is only valid for your return trip home. You should not travel to other countries with it. Also, keep it safe — losing this would be a serious problem. Here's my card if you need any further assistance.

紧急旅行证件只能用于回国。不能用它去其他国家。另外请保管好——再丢失的话问题会很严重。这是我的名片，如果需要进一步帮助可以联系我。

Of course. Please have a seat and tell me what's going on. Can I see your passport first?

当然。请坐，告诉我怎么了。先看一下您的护照好吗？

I understand. First, regarding the canceled flight — the airline is required to rebook you or provide compensation. Have you contacted them? Second, we can help you reach your family so they can transfer funds to you.

我理解。首先关于取消的航班——航空公司有义务帮您改签或提供补偿。您联系他们了吗？其次，我们可以帮您联系家人，让他们给您汇款。

We can help with both. I can call the airline on your behalf to sort out the rebooking. For the money transfer, your family can send it through our emergency assistance program — they just need to visit our office in Beijing or Shanghai. It usually arrives within 24 hours.

这两个我们都可以帮忙。我可以代您打电话给航空公司处理改签。汇款方面，您的家人可以通过我们的紧急援助项目汇款——只需要去北京或上海的办公室。通常 24 小时内到账。

Yes, we have a list of budget-friendly hotels nearby. Some offer special rates for citizens in emergency situations. I'll write down the information for you. In the meantime, here's the phone number for our 24-hour emergency hotline in case you need anything else.

可以，我们有附近经济型酒店的清单。有些对紧急情况的公民有特别价格。我把信息写给您。同时，这是我们 24 小时紧急热线电话，如果还需要其他帮助可以打这个。