What English phrases do you need in an emergency abroad?

Hi, I'd like to make an appointment to renew my passport. What documents do I need to bring?

你好，我想预约更换护照。需要带什么材料？

💡 中国大使馆大多数业务都需要网上预约。walk-in 通常只接受紧急情况。

Next Thursday works for me. Can I book a morning slot? And can I download the application form from your website?

下周四可以。能预约上午的时段吗？申请表能从你们网站上下载吗？

💡 大使馆网站通常有在线预约系统和表格下载。提前填好表能节省很多时间。

That's perfect. Please book me in for 10 AM next Thursday. Thank you for your help!

太好了。请帮我预约下周四上午 10 点。谢谢你的帮助！

💡 确认预约后记下日期、时间和需要带的材料。设个手机提醒，别错过。

I'm a Chinese citizen and I've been in a car accident. I'm at the hospital and the police need my passport, but it was damaged in the crash.

我是中国公民，我出了车祸。我现在在医院，警察需要我的护照，但护照在事故中损坏了。

💡 大使馆 24 小时紧急热线主要处理：人身安全、被拘留、重大事故、自然灾害等紧急情况。

I have some minor injuries — nothing serious. I'm at St. Mary's Hospital on Lincoln Avenue. The police officer's name is Officer Davis.

我有一些轻伤——不严重。我在林肯大道的圣玛丽医院。警察叫 Davis 警官。

💡 给值班人员提供警察的名字和联系方式能帮助他们更快介入处理。

Thank you so much. I really appreciate it. Should I call back in the morning, or will someone contact me?

非常感谢。明天早上我需要回电话，还是会有人联系我？

💡 大使馆紧急热线处理完会给你一个参考号码。记下来方便后续跟进。