What English phrases do you need in an emergency abroad?

Oh no, I'm so sorry that happened to you. First, are you hurt? Do you need medical attention?

天哪，太遗憾了。首先，你受伤了吗？需要看医生吗？

Okay, don't worry, we'll help you step by step. First, use our phone to call the police. The number is 911. After that, you'll need to contact your embassy — the Chinese Embassy emergency line is on this card. We keep it for situations like this.

好的，别担心，我们一步一步帮你。首先，用我们的电话报警。号码是911。之后你需要联系大使馆——中国大使馆紧急电话在这张卡片上。我们专门留着应对这种情况的。

You'll need to go to the Chinese Embassy or Consulate to get an emergency travel document. It's called a "travel permit" or laissez-passer. They can usually issue one within one to three business days. Do you have digital copies of your passport stored anywhere — email, cloud storage?

你需要去中国大使馆或领事馆办理紧急旅行证件。叫做"旅行许可证"。他们通常一到三个工作日内可以签发。你有护照的电子版吗——邮件里、云存储？

Absolutely, you can use our business center computer. Also, since you're our guest, we can verify your identity through your reservation. I'll also lend you a phone charger and a prepaid phone card so you can make calls. And don't worry about tonight's charges — we'll figure it out later.

当然，你可以用我们商务中心的电脑。而且因为你是我们的住客，我们可以通过你的预订信息验证你的身份。我还借你一个充电器和预付费电话卡方便你打电话。今晚的费用先不用担心——我们之后再说。

Of course. For international calls, dial 011 then the country code for China, which is 86, then the number. Most major Chinese banks have 24-hour hotlines. Also, do you have anyone here who could lend you cash or send you money through WeChat or Alipay? Western Union is another option — someone back home can wire you money.

当然。国际电话先拨011，然后中国区号86，再拨号码。大部分中国大银行都有24小时热线。还有，你在这边有人能借你现金或者通过微信/支付宝转钱吗？Western Union 也是一个选择——国内的人可以汇钱给你。

I'm sorry to hear that. We can help. Do you have a police report? That's the first thing we'll need.

很遗憾。我们可以帮你。你有报案记录吗？这是我们首先需要的。

Excellent, having a copy makes the process much faster. You'll need to fill out an application form and provide two passport-sized photos. We have a photo booth in the lobby if you need one. The fee for an emergency travel permit is $25.

太好了，有副本流程会快很多。你需要填写一份申请表并提供两张护照尺寸的照片。如果需要的话大厅有自助拍照机。紧急旅行许可证的费用是25美元。

We accept credit cards and debit cards. If you don't have those, we can process the application and you can pay later — we understand emergency situations. We also accept payment through our consulate's online portal if someone back home can pay for you.

我们接受信用卡和借记卡。如果你没有卡，我们可以先办理申请之后再付款——我们理解紧急情况。我们也接受通过领事馆网上平台付款，家人可以帮你付。

Standard processing is three business days. For emergency cases like yours, we can do rush processing in 24 hours if you have a confirmed departure within 48 hours. Since your flight is in four days, standard processing should be fine. We'll call you when it's ready. Do you have a local number we can reach?

标准办理是三个工作日。像您这种紧急情况，如果确认48小时内出发，我们可以24小时加急。因为您的航班还有四天，标准办理应该来得及。办好了我们会打电话通知你。你有本地号码吗？

Contact your airline to let them know about your situation — they may need to see the travel permit instead of a passport. Also register with our consulate's emergency notification system so we can reach you if needed. Here's our 24-hour emergency number in case anything else comes up. Is there anything else I can help with today?

联系航空公司告知情况——他们可能需要看旅行许可证而不是护照。也在我们领事馆的紧急通知系统上注册，这样有需要时我们能联系到你。这是我们的24小时紧急电话以防万一。今天还有什么需要帮助的吗？