What English phrases do you need in an emergency abroad?

I'm sorry about that. Can I see your boarding pass or booking reference? Let me pull up your reservation and see what we can do.

很抱歉。能看一下您的登机牌或订单号吗？让我调出您的预订看看能怎么安排。

I see your itinerary. The cancellation is due to severe weather — it's affecting all afternoon departures. I have two options for you: first, I can rebook you on tomorrow morning's 8 AM flight, same route. Second, I can route you through Tokyo on a flight leaving at 5 PM today.

我看到您的行程了。航班取消是因为恶劣天气——影响了所有下午的航班。我有两个选项：第一，我可以给您改签到明天早上8点的航班，同一路线。第二，今天下午5点有一趟经东京转机的航班。

Since this is a weather cancellation, we're not required to provide hotel compensation, but I can give you a discounted rate at our partner hotel near the airport — $89 per night. I'll also give you meal vouchers worth $30. Your connecting flight will be automatically rebooked.

因为是天气原因取消的，我们不是必须提供酒店补偿，但我可以给您在机场附近的合作酒店拿到优惠价——每晚89美元。我还会给您30美元的餐饮券。您的转机航班会自动改签。

I understand your frustration. Let me check... Business class is full on tomorrow's flight, but I can put you in an exit row with extra legroom at no additional charge. I'll also add 5,000 bonus miles to your account as a goodwill gesture.

理解您的不便。我查一下……明天的商务舱满了，但我可以给您安排一个紧急出口排的位子，有额外腿部空间，不另外收费。我还会往您的账户里加5000里程作为善意补偿。

Of course. I'll print out the rebooking confirmation, cancellation notice with the reason code, and your meal vouchers. Everything will also be emailed to the address on file. Here's the hotel shuttle information — buses run every 20 minutes from Terminal 2.

当然。我打印改签确认、带原因代码的取消通知和您的餐饮券。所有信息也会发到您档案上的邮箱。这是酒店班车信息——从2号航站楼每20分钟一趟。

Yes, the airport will remain open all night for stranded passengers. We're setting up cots in Gate Area C. There are also blankets and bottled water available at the information desk.

可以，机场会整晚开放给滞留旅客。我们在C登机区放了折叠床。信息台有毛毯和瓶装水。

Most restaurants are closed, but the vending machines are available 24/7. There's also a convenience store near Gate B12 that stays open late. For charging, there are power outlets along the walls in Gate Area C, and free charging stations near the restrooms.

大部分餐厅关了，但自动售货机24小时运作。B12登机口附近有一家便利店会开到很晚。充电的话，C登机区墙边有电源插座，洗手间附近有免费充电站。

Yes, airport Wi-Fi is free. The network is called "Airport-Free." Connect and accept the terms. Speed should be decent enough for video calls. Oh, and the airline has set up a rebooking desk at Gate C5 — it'll be open until midnight and again at 5 AM.

是的，机场Wi-Fi免费。网络名叫"Airport-Free"。连接后接受条款就行。速度应该可以用来视频通话。对了，航空公司在C5登机口设了改签柜台——开到午夜，明早5点重新开。

That's tricky. Once luggage is checked, it's in a secured area. However, if it's essential medication, go to the airline's baggage service office — it's on the lower level near Carousel 3. Explain your situation and they might be able to retrieve it. If not, there's a 24-hour pharmacy just outside the airport. Take the shuttle to Terminal 1, ground level.

这比较麻烦。行李托运后在安全区域。不过如果是必须的药物，去航空公司的行李服务处——在底层3号传送带附近。说明情况他们可能能帮你取回来。如果不行，机场外面有一家24小时药房。坐班车到1号航站楼一层。

Happy to help. I know it's frustrating. If you need anything else during the night, there's always staff at the information desk. Stay warm, and I hope you get on a flight first thing tomorrow!

乐意帮忙。我知道很烦人。晚上如果需要什么，信息台一直有人。注意保暖，希望你明天一早就能上飞机！