How to use English for transportation abroad?

Hey! You just backed into my car! Look at this dent on my bumper!

嘿！你刚倒车撞了我的车！看我保险杠上这个坑！

I'm fine, but my car isn't. We need to exchange information. Do you have your insurance card?

我没事，但我的车有事。我们需要交换信息。你有保险卡吗？

Good idea. Let me get your name, phone number, and the rental company's insurance info. I'll give you mine too.

好主意。给我你的姓名、电话和租车公司的保险信息。我也给你我的。

For a minor accident like this, we don't need to in most states. But it's a good idea to file one anyway for insurance purposes.

这种轻微事故大部分州不需要。但为了保险起见还是做个记录好。

Just dial 311. They'll send someone out. In the meantime, let's move our cars out of the way so we don't block traffic.

打311。他们会派人来。同时我们把车挪一下，别堵路了。

I'm sorry to hear that. Is everyone safe? Let me pull up your reservation. What's your rental agreement number?

很遗憾听到这个。大家都安全吗？我来调出你的预订。租车协议号是什么？

Good, I see the CDW on your file. That covers damage to the rental vehicle. Can you describe the damage and what happened?

好的，我看到你文件上的碰撞险了。那包含租赁车辆的损害。能描述一下损坏情况和经过吗？

Okay. Did you get the other driver's information and take photos? Also, was a police report filed?

好的。你拿到对方司机的信息和拍照了吗？报警了吗？

Perfect. You've done everything right. With CDW, you won't be responsible for the repair cost to our vehicle. Please email us the photos and the police report number.

太好了。你处理得都对。有碰撞险的话，你不需要负责我们车辆的维修费。请把照片和报告编号发邮件给我们。

If the car is still drivable, you can keep using it. If not, we'll send a replacement to your location. From your description, it sounds like minor damage — you should be fine to drive.

如果车还能开，可以继续用。如果不能，我们会送一辆替代车到你的位置。从你的描述来看是轻微损坏——应该可以继续开。