How to use English for transportation abroad?

Thanks! I've been driving this area for years. If you have a moment, I'd really appreciate a five-star rating in the app.

谢谢！我在这片区域开了好多年了。如果方便的话，希望你能在APP里给个五星评价。

Yes, after you rate the ride, the app will give you an option to add a tip. Cash tips work too if you prefer. Either way, it's really appreciated.

是的，评价后APP会给你加小费的选项。现金也可以。不管哪种方式都非常感谢。

We see the tip amount but not until after we've rated you too. So it's completely anonymous in terms of affecting your rating.

我们能看到小费金额但要在我们也给你评分之后才能看到。所以对你的评分完全没影响。

Check the app — there's a 'Lost Item' option under the ride history. It'll let you call or message me through the app for 24 hours after the trip.

查一下APP——行程记录里有'遗失物品'选项。行程结束后24小时内可以通过APP打电话或发消息给我。

My pleasure! Enjoy your stay. And don't forget that five-star review — it really helps us out!

我的荣幸！好好玩。别忘了五星好评——对我们真的很有帮助！

I'm sorry about that. I can see your trip history. It does look like the route was longer than the recommended one. Can you tell me more?

很抱歉。我能看到你的行程记录。路线确实比推荐的长。能告诉我更多吗？

I understand your frustration. I'm going to review the route data. It looks like the driver deviated significantly. I'll adjust your fare to the estimated price.

我理解你的不满。我来检查路线数据。看起来司机确实偏离了很多。我会把费用调整为预估价格。

That's a serious safety concern. I'm flagging this driver's account for review. This kind of behavior is not tolerated on our platform.

这是严重的安全问题。我会标记这个司机的账户进行审查。这种行为在我们平台是不被容忍的。

We can't share specific actions taken on the driver's account due to privacy, but I've processed a full refund for this trip. It'll appear within 3 to 5 days.

出于隐私我们不能分享对司机的具体处理，但我已经为这单办理了全额退款。3到5天内到账。

I've added this driver to your blocked list, so you won't be matched again. We value your safety and thank you for reporting this.

我已经把这个司机加到你的屏蔽名单了，不会再匹配到。我们重视你的安全，感谢你的反馈。