How to use English for transportation abroad?

I'm sorry to hear that. Can you describe what happened? Is the car completely stopped or is the engine still running?

很抱歉。能描述一下什么情况吗？车完全停了还是发动机还在运转？

Good that you got to the shoulder safely. Turn on your hazard lights and stay inside the car. We'll send a tow truck to your location.

好的，安全停到路肩就好。打开双闪灯待在车里。我们会派拖车到你的位置。

Based on your location, about 30 to 45 minutes. The driver will call you when they're close.

根据你的位置，大概30到45分钟。司机快到时会打电话给你。

Most rental companies include basic roadside assistance. I'd suggest calling them too to let them know about the situation.

大部分租车公司包含基本道路救援。建议你也打电话通知他们。

Since it's a rental, the rental company usually has a preferred shop. Call them and they'll tell the tow driver where to go.

因为是租的车，租车公司通常有指定的修理厂。打电话给他们，他们会告诉拖车司机去哪。

Of course. Can you tell me your exact location? A street name, nearby landmark, or GPS coordinates?

当然。能告诉我你的准确位置吗？街道名、附近地标或GPS坐标？

That helps. Does your car have a spare tire? It's usually in the trunk under the floor panel.

那就好。你的车有备胎吗？通常在后备箱地板下面。

If you're comfortable trying, I can walk you through it over the phone. Otherwise, our technician will be there in about 40 minutes.

如果你愿意试的话，我可以在电话里教你。否则我们的技师大约40分钟到。

It's covered if you have roadside assistance through your insurance or rental agreement. Otherwise, the service call is about $75.

如果你的保险或租车协议包含道路救援就免费。否则上门服务大约75美元。

Yes, but spare tires are only meant for short distances — under 50 miles — and keep your speed below 50 mph. Get it replaced as soon as possible.

可以，但备胎只能短距离使用——不超过50英里——而且速度不要超过50迈。尽快换掉。