How to order food in English at a restaurant?

Oh, I'm so sorry about that! Let me check your order... You're right, you ordered the grilled chicken. I'll fix this right away.

哦，非常抱歉！让我查一下您的单……确实，您点的是烤鸡。我马上帮您换。

I'll ask the kitchen to prioritize it. Should be about 8 to 10 minutes. In the meantime, can I get you a complimentary appetizer while you wait?

我让厨房优先做。大概8到10分钟。等的时候要不要来一份免费开胃菜？

Here's your grilled chicken. Again, I'm really sorry for the mistake. I've also spoken with my manager, and we'll be taking the chicken off your bill.

您的烤鸡来了。再次为错误道歉。我也跟经理说了，烤鸡这道菜会从您的账单上去掉。

It's the least we can do. Please enjoy your meal, and let me know if there's anything else I can help with.

这是我们应该做的。请享用，有需要随时叫我。

I'm so sorry for the wait. Let me check with the kitchen right now. I'll be right back.

非常抱歉让您久等了。我马上去厨房问一下。马上回来。

I checked, and your order should be out in about 5 more minutes. We're very busy tonight — I apologize again. Can I get you another round of drinks on the house while you wait?

我问了，您的菜大概再5分钟就好。今晚特别忙——再次道歉。等的时候再来一轮免费饮品好吗？

Here we are, finally! Please let me know how everything tastes.

终于来了！请告诉我味道怎么样。

Hi, I'm Sarah, the manager on duty tonight. I understand you've had a poor experience, and I'm truly sorry. What can I do to make this right?

你好，我是 Sarah，今晚的值班经理。我了解您今晚的体验不好，非常抱歉。我能做什么来弥补？

I completely understand, and that's not the experience we want for anyone, especially on a birthday. I'll have the kitchen redo the steak and fries right away. And I'd like to comp your entire meal tonight as an apology.

我完全理解，这不是我们想给任何人的体验，尤其是在生日。我会让厨房马上重做牛排和薯条。为了道歉，今晚你们的整顿饭我来免单。