How to communicate in English at a hotel?

Thank you for calling the Grand Pacific Hotel. For reservations, press 1. For the front desk, press 2. For billing, press 3. To speak with an operator, press 0.

感谢致电 Grand Pacific 酒店。预订请按 1。前台请按 2。账单请按 3。人工服务请按 0。

💡 美国酒店电话通常先是自动语音菜单（IVR）。需要仔细听按键选项。如果没听清，可以等系统重播，或直接按 0 转人工。

Reservations, this is Kevin. How can I help you?

预订部，我是 Kevin。有什么可以帮您的？

Let me pull that up... GP-8842-WC. I have a reservation under Wei Chen, checking in Thursday, March 27th, checking out Sunday, March 30th. One king room, non-smoking. Rate is $189 per night plus tax. Does that all look right?

让我查一下……GP-8842-WC。Wei Chen 名下的预订，3 月 27 日周四入住，3 月 30 日周日退房。一间大床房，无烟。房价每晚 189 美元加税。都对吗？

Your rate does include complimentary breakfast — that's served in the lobby restaurant from 6:30 to 10 a.m. Is there anything else you'd like to confirm?

您的房价包含免费早餐——在大堂餐厅供应，时间是早上 6:30 到 10 点。还有别的想确认的吗？

Check-in starts at 3 p.m. and the front desk is open 24 hours, so 6 p.m. is no problem at all. Your room will be ready. If you run into any delays, just give us a call — we'll hold the room for you regardless.

入住从下午 3 点开始，前台 24 小时有人，所以下午 6 点完全没问题。您的房间会准备好。如果遇到延误，给我们打个电话——我们无论如何都会保留房间。

We have both self-parking at $25 per night and valet parking at $45 per night. I can add self-parking to your reservation right now if you'd like.

我们有自助停车每晚 25 美元和代客泊车每晚 45 美元。如果您需要，我现在就可以把自助停车加到您的预订里。

Grand Pacific Hotel reservations, how may I assist you?

Grand Pacific 酒店预订部，有什么可以为您服务的？

Sure, let me look that up... OK, I see your reservation. Three nights, king room. What changes did you have in mind?

好的，让我查一下……好的，我看到您的预订了。三晚，大床房。您想做什么修改？

Let me check suite availability for those dates... Good news — we do have a junior suite available. It's a step up from the king room: larger space, separate sitting area, and a soaking tub. The rate would be $289 per night instead of $189. That's a $100 per night difference, so $300 more for three nights. Would you like to go ahead with that?

让我查一下那几天套房的空房情况……好消息——我们有一间小套房。比大床房升级：空间更大，有独立起居区和浴缸。房价每晚 289 美元而不是 189 美元。每晚差价 100 美元，三晚多 300 美元。要升级吗？

Actually, I can offer you a deluxe king with a city view. Same room size as your current booking but on a higher floor with a much better view. That would be $219 per night — only $30 more per night. Interested?

其实，我可以给您一间城景豪华大床房。跟您现在的预订一样大，但楼层更高景观好很多。每晚 219 美元——每晚只多 30 美元。感兴趣吗？

Early check-in is subject to availability, so I can't guarantee it right now. But I'll put a note on your reservation requesting noon check-in. If the room is ready, we'll get you in. If not, we can store your luggage and you can use the lobby and pool area until the room is ready. I'd suggest calling the front desk the morning of your arrival to check.

提前入住取决于房间情况，所以我现在不能保证。但我会在您的预订上备注请求中午入住。如果房间准备好了，我们会让您入住。如果没有，我们可以寄存行李，您可以使用大堂和泳池区域直到房间准备好。建议您到达当天早上打电话给前台确认。

Rollaway beds are available for $30 per night. I'll add that to your reservation. So your updated total will be $219 plus $30 for the rollaway, that's $249 per night plus tax for three nights. Shall I confirm all these changes?

折叠床每晚 30 美元。我把它加到您的预订里。所以更新后的总价是每晚 219 美元加 30 美元折叠床，即每晚 249 美元加税，三晚。要确认所有这些修改吗？