How to communicate in English at a hotel?

Of course, Mr. Wang. Let me pull up your bill. Your total is $396 — that includes the room, breakfast, and the room service charge from last night.

好的，王先生。让我调出您的账单。总共396美元——包括房费、早餐和昨晚的客房服务费。

Here you go. Room rate: $150 per night for two nights, breakfast: $36, and room service: $38 plus 5% service charge.

给您。房费每晚150美元住两晚，早餐36美元，客房服务38美元加5%服务费。

Done. Your deposit of $100 has been refunded. You should see it back on your card in 3-5 business days. Here's your receipt.

好了。您100美元的押金已退还，3-5个工作日内到账。给您收据。

Absolutely! Just leave them with the bellhop at the entrance. He'll give you a claim tag. You can pick them up anytime before your flight.

当然可以！放在门口行李员那里就行。他会给您取件牌。航班前随时来取。

Sure, I'll arrange that. It takes about 40 minutes to the airport. Should I book it for 3:45 to be safe?

好的，我来安排。到机场大约40分钟。为了保险，订3:45的好吗？

Thank you, Mr. Wang! We hope to see you again. Have a safe flight!

谢谢您，王先生！希望再次见到您。祝旅途愉快！

I'm sorry to hear that. Let me take a look. What seems to be the issue?

抱歉。让我看看。什么问题？

Let me check with housekeeping... You're right, it appears to be a mistake. The previous guest's charge wasn't cleared. I'll remove that immediately. Your updated total is $351.

让我跟客房部核实一下……您是对的，这似乎是个错误。上一位客人的消费没有清掉。我马上删除。更新后的总额是351美元。

I apologize for the error. Here's your corrected receipt. Is there anything else I can help with?

为这个错误道歉。给您更正后的收据。还有什么需要帮忙的吗？

Let me check... I can extend your checkout to 2 PM at no extra charge. If you need to stay until 6 PM, there would be a half-day charge of $75.

让我查一下……可以免费延到下午2点。如果需要到下午6点，要加半天费用75美元。

I've updated your checkout time to 2 PM. Just come down to the front desk whenever you're ready.

已经更新您的退房时间到下午2点了。准备好了随时来前台。

Yes, there are several restaurants in the mall across the street. I can also order room service for you if you prefer to eat in your room.

有的，对面商场里有好几家餐厅。如果您想在房间吃，也可以叫客房服务。