How to describe medical symptoms in English?

Good question — an EOB is not a bill. It's a summary that shows what your doctor charged, what your insurance paid, and what you might owe. The actual bill will come separately from your doctor's office.

好问题——EOB不是账单。它是一份汇总，显示医生收了多少钱、保险付了多少、你可能还欠多少。真正的账单会由医生诊所另外寄给你。

Sure! 'Amount Billed' is what the doctor originally charged — say $300. 'Plan Discount' is the negotiated reduction because your doctor is in-network — maybe $120 off. 'Amount Covered' is what insurance actually pays — let's say $144. And 'Your Responsibility' is what you owe — in this case $36, which is your coinsurance.

当然！'Amount Billed'是医生原始收费——比如300美元。'Plan Discount'是因为医生在网络内协商的折扣——可能减掉120美元。'Amount Covered'是保险实际支付的——假设144美元。'Your Responsibility'是你要付的——这里是36美元，就是你的共保额。

Exactly. Wait for the provider's bill, and compare it with your EOB to make sure the amounts match. If anything looks off, give us a call and we'll look into it for you.

完全正确。等医疗机构的账单，然后和EOB对比确认金额一致。如果有什么不对的地方，给我们打电话，我们帮你查。

That's definitely something we should look into. Can you give me the claim number from the EOB? It's usually in the top right corner. Also, what was the date of service?

这肯定要查一查。能给我EOB上的理赔号吗？通常在右上角。还有，就诊日期是什么时候？

I see the issue. It looks like the hospital billed two separate charges, but only one was submitted to insurance. The second charge — $430 for the lab work — was never sent to us for processing. I'll contact the hospital's billing department and have them resubmit it.

我看到问题了。医院收了两笔费用，但只有一笔提交给了保险公司。第二笔430美元的化验费——从来没有发给我们处理。我会联系医院的账务部门让他们重新提交。

Yes, that's a great idea. Call their billing department, reference this claim number, and let them know we're reprocessing the lab charge. Ask them to put a hold on the bill until the new EOB is issued. Also, don't pay anything until you get the corrected bill.

对，这个主意很好。打电话给他们的账务部门，提供这个理赔号，告诉他们我们正在重新处理化验费。让他们在新的EOB出来之前暂缓账单。另外，在收到更正后的账单之前不要付款。