How to communicate in English at a hotel?

Please stay calm. Take the stairs — do not use the elevator. The nearest stairwell is at the end of the hallway to your left.

请保持冷静。走楼梯——不要坐电梯。最近的楼梯间在走廊左边尽头。

Only if you can reach them quickly. Your safety comes first. Proceed to the assembly point in the parking lot across the street.

只有在能快速拿到的情况下。安全第一。请前往街对面停车场的集合点。

We treat every alarm as real until confirmed otherwise. The fire department has been notified and is on the way.

在确认之前我们把每次警报都当真处理。消防部门已通知，正在赶来。

Usually about 15 to 20 minutes. We'll let everyone know as soon as it's safe to return. We have blankets if anyone is cold.

通常15到20分钟。确认安全后会立刻通知大家回去。如果冷的话我们有毯子。

Good. A staff member will be at the assembly point to take a headcount. Please check in with them so we know everyone is accounted for.

好的。集合点会有工作人员清点人数。请向他们报到，确保所有人都到齐。

Good news — it was a false alarm caused by a malfunctioning smoke detector on the 8th floor. It's safe to return to your rooms.

好消息——是8楼烟雾探测器故障引起的误报。可以安全回房间了。

We've disabled the faulty detector and a technician will replace it first thing in the morning. I sincerely apologize for the inconvenience.

我们已关闭故障探测器，技术员明天一早来更换。非常抱歉给您带来不便。

I completely understand. As a gesture of goodwill, I'd like to offer you a complimentary late checkout tomorrow and breakfast for the family.

完全理解。作为补偿，我想免费提供明天的延迟退房和全家早餐。

You can check out as late as 2 PM instead of the usual 11 AM. I'll note it on your reservation. Again, I'm very sorry for the disruption.

可以延迟到下午2点退房，而不是通常的11点。我会备注在您的预订上。再次为打扰深表歉意。

Good night. If you need anything at all — warm milk for the kids, extra pillows — please don't hesitate to call the front desk.

晚安。如果需要任何东西——给孩子的热牛奶、额外的枕头——请随时打前台电话。