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How to communicate in English at a hotel?

客房送餐与物品Room Service & Amenities

通过电话叫客房送餐或要求送各种物品到房间 This scene includes 18 dialogue turns across 2 conversation paths, helping you practice with 客房服务员.

Hotel · 酒店18 phrasesBasic 基础Intermediate 进阶

Dialogue Preview · 对话预览

Room Service Food Order · 客房点餐

basic
You

Hi, I'd like to order room service. Is the kitchen still open?

你好,我想叫客房送餐。厨房还开着吗?

Good evening! Our full menu is available until 10 PM. After that, we have a late-night menu until 2 AM. What can I get for you?

晚上好!完整菜单供应到晚上10点。之后有夜宵菜单到凌晨2点。您想要什么?

You

I'd like a cheeseburger and a bottle of sparkling water. Oh, and do you have any desserts?

我要一个芝士汉堡和一瓶气泡水。对了,有甜点吗?

Sure! For desserts, we have chocolate lava cake, New York cheesecake, and a fresh fruit platter. Would you like to add one?

当然!甜点有巧克力熔岩蛋糕、纽约芝士蛋糕和新鲜水果拼盘。要加一个吗?

You

The chocolate lava cake sounds amazing. How long will the delivery take?

巧克力熔岩蛋糕听起来不错。送过来要多久?

About 25 to 30 minutes. Your order comes to $52 plus a $5 delivery fee and 18% gratuity. Shall I charge it to your room?

大约25到30分钟。您的订单是52美元加5美元送餐费和18%的服务费。挂房间账吗?

You

Yes, charge it to the room, please. Room 1208.

好的,挂房间账。1208房间。

Got it, Mr. Wang. A cheeseburger, sparkling water, and chocolate lava cake to room 1208. We'll knock when it arrives. Is there anything else?

好的,王先生。芝士汉堡、气泡水和巧克力熔岩蛋糕送到1208房间。送到时会敲门。还需要别的吗?

You

That's all. Thank you!

就这些。谢谢!

Requesting Amenities · 要求送物品到房间

intermediate
You

Hello, this is room 1208. I need a few things sent to my room, please.

你好,我是1208房间。需要送几样东西到房间。

Of course! What do you need?

当然!您需要什么?

You

I need an iron and ironing board — I have a business meeting tomorrow. And also an extra blanket; the room is a bit cold.

我需要一个熨斗和熨衣板——明天有商务会议。还要一条额外的毯子,房间有点冷。

No problem. I'll bring those right up. For the cold room, would you like me to send someone to adjust the thermostat, or would you prefer the extra blanket?

没问题。我马上送上来。房间冷的话,要我派人调一下温控器,还是您就想要额外的毯子?

You

Both, actually. And one more thing — do you have a phone charger I could borrow? I forgot mine.

都要吧。还有一件事——有手机充电器可以借吗?我的忘带了。

We have universal chargers available. What type of phone do you have — iPhone or Android?

我们有万能充电器。您用什么手机——iPhone还是安卓?

You

iPhone, please.

iPhone的,谢谢。

Got it. I'll bring the iron and ironing board, an extra blanket, and a Lightning charger. Everything should be there within 10 minutes. There's no charge for any of these.

好的。我带熨斗、熨衣板、额外的毯子和Lightning充电器过来。10分钟内全部送到。这些都不收费。

You

That's great. Thank you so much for the help.

太好了。非常感谢帮忙。

Key Phrases · 关键短语

full menu

完整菜单

late-night menu

夜宵菜单

available until

供应到

available

在这里指菜单/食物可以点到某个时间

chocolate lava cake

巧克力熔岩蛋糕

cheesecake

芝士蛋糕

fruit platter

水果拼盘

delivery fee

送餐费

gratuity

服务费/小费

charge it to your room

挂房间账

we'll knock

我们会敲门

iron

熨斗

How to practice this scene · 如何练习

1

Listen · 听一遍

Play the full dialogue to understand the context and flow.

2

Repeat · 逐句跟读

Mimic pronunciation, intonation, and rhythm phrase by phrase.

3

Role-play · 角色扮演

Practice as the traveler while listening to the other speaker.

FAQ · 常见问题

What do you say when "room service & amenities" in English?
You can start with: "Hi, I'd like to order room service. Is the kitchen still open?" (你好,我想叫客房送餐。厨房还开着吗?).
What will staff/locals say to you during "room service & amenities"?
You may hear: "Good evening! Our full menu is available until 10 PM. After that, we have a late-night menu until 2 AM. What can I get for you?" (晚上好!完整菜单供应到晚上10点。之后有夜宵菜单到凌晨2点。您想要什么?).
How many English phrases are in this "Room Service & Amenities" scene?
This scene contains 18 dialogue turns across 2 conversation flows, covering room service food order, requesting amenities.

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