How to communicate in English at a hotel?

Let me check your account... You have 25,400 points. A standard room is 20,000 points per night. When would you like to redeem?

我查一下您的账户……您有25,400积分。标准间每晚20,000积分。您想兑换哪天？

Yes, I can apply 20,000 points to tonight. That removes the room charge for this evening. You'll have 5,400 points remaining.

可以，我把20,000积分用在今晚。今晚房费免除。您还剩5,400积分。

Yes! You earn points on all non-room charges even during reward stays. So dining, spa, and minibar all count.

可以！即使是积分兑换住宿期间，非房费消费也能积分。所以餐饮、水疗和迷你吧都算。

Yes, it'll show as 'Points Redemption — 20,000 pts' with a $0 room charge for tonight. I'll also email you an updated points statement.

会的，显示为「积分兑换——20,000点」，今晚房费0美元。我也会邮件发送更新的积分明细。

Yes, we partner with over 30 airlines. You can transfer points at a ratio of 10 hotel points to 3 airline miles.

可以，我们和30多家航空公司合作。转换比例是10酒店积分换3航空里程。

Generally, points are worth more when redeemed for hotel stays. A 20,000-point night saves you $189, but 20,000 points would only convert to 6,000 miles — worth about $60 in flights.

一般来说积分用于兑换住宿更值。20,000积分换一晚省189美元，但转换只能得6,000里程——大约价值60美元的机票。

You can use points for room upgrades, spa treatments, dining credits, and even gift cards. There's also a 'Points + Cash' option where you pay half with points and half with money.

可以用于房间升级、水疗、餐饮抵扣，甚至礼品卡。还有「积分+现金」选项，一半积分一半现金。

Smart choice. Points don't expire as long as you have at least one stay per year. Keep an eye on your email — we often run double-points promotions.

明智的选择。只要每年至少住一次，积分就不会过期。留意邮件——我们经常有双倍积分活动。