How to communicate in English at a hotel?

Let me check... Yes, we received a package for you this morning. Can I see your room key or ID to verify?

我查一下……是的，今早收到您的包裹。能看下房卡或证件核实吗？

Yes, that matches. Here it is. Would you like us to send it up to your room, or will you take it now?

对，符合。在这里。要我们送到房间还是您现在带走？

Of course. We'll hold it at the front desk and leave a message in your room. For large items, we can deliver them to your room when you return.

当然。我们在前台保管，在您房间留言。大件物品可以在您回来时送到房间。

Yes! We can arrange FedEx or UPS pickup. Just bring the package to the front desk with the shipping label, and we'll handle it. There's no extra service fee.

可以！我们可以安排FedEx或UPS取件。把包裹和运单带到前台，我们处理。没有额外服务费。

We can arrange international shipping through FedEx or DHL. Do you have the items packed already?

我们可以通过FedEx或DHL安排国际快递。东西打包好了吗？

We have some spare boxes and bubble wrap. For a proper shipping box, I can order one from FedEx — they deliver packing supplies for free.

我们有一些空余箱子和气泡膜。如果要专用快递箱，我可以从FedEx订——他们免费送包装材料。

It depends on the weight and size. A medium box to China is usually $60 to $100 by FedEx. DHL might be slightly cheaper. Delivery takes 5 to 7 business days.

取决于重量和尺寸。寄到中国的中号箱子FedEx一般60到100美元。DHL可能稍便宜。5到7个工作日到。

Yes, you'll need to fill out a customs declaration form listing each item and its value. I have the forms here. Just be aware that electronics and food items may have restrictions.

是的，需要填海关申报单，列出每件物品和价值。表格我这里有。注意电子产品和食品可能有限制。

FedEx picks up daily at 4 PM. If you have everything ready by 3:30, it'll go out today. I'll weigh the box and get you an exact price before you commit.

FedEx每天下午4点取件。如果3:30前准备好，今天就能寄出。我先称重给您准确报价，再决定。