How to communicate in English at a hotel?

Let me check availability for your room type... Good news! Your room is available for two more nights. The rate will be $189 per night, same as your current rate.

我查一下同房型的空房……好消息！您的房间还可以住两晚。费率和当前一样，每晚189美元。

Yes, you can keep room 1208. I'll update your checkout date to March 17th. Your room key will continue to work.

可以，继续住1208。我把退房日期改到3月17日。房卡继续有效。

No, we have your card on file. We'll just authorize the additional amount. Would you like me to send an updated confirmation to your email?

不用，我们有您的卡信息。我们会授权额外金额。要我发更新后的确认单到您邮箱吗？

I'll send it right away. Is there anything else you need for the extra nights? Fresh towels, room cleaning schedule?

马上发送。延住期间还需要什么？换毛巾、房间清洁安排？

I'm sorry about your flight. Unfortunately, your current room is already booked for tomorrow. But let me see what else we have.

您航班的事很遗憾。不巧您现在的房间明天已被预订。不过让我看看还有什么房。

I have a standard double room on the 8th floor. It's normally $210, but given your situation with the cancelled flight, I can offer it at $170.

8楼有一间标准双人房。正常210美元，考虑到您航班取消的情况，我可以170美元给您。

You can stay in your current room until the regular checkout time at 11 AM tomorrow, then move to the new room. We can store your luggage during the transition.

您可以在现在的房间住到明天正常退房时间11点，然后搬到新房间。过渡期间可以存行李。

Our concierge can help with that. I'll also give you the airline's local customer service number. Many airlines are offering free rebooking due to the storm.

我们礼宾台可以帮忙。我也给您航空公司的本地客服号码。很多航空公司因暴风雪免费改签。