How to communicate in English at a hotel?

I'm very sorry to hear that. I'll send security up to speak with the guests in that room right away.

非常抱歉。我马上派安保上去跟那个房间的客人沟通。

That's unacceptable. Our quiet hours policy starts at 10 PM. Security will ask them to keep it down. If it continues, we have the right to ask them to leave.

这不可接受。我们的安静时段从晚10点开始。安保会要求他们安静。如果继续，我们有权让他们离开。

I understand completely. If the noise doesn't stop within 15 minutes, call us back and we can move you to a quieter room on a different floor.

完全理解。如果15分钟内噪音不停，再打来，我们可以帮您换到其他楼层安静的房间。

Understood. If we do need to move you, a bellman will assist with your luggage. I've also set a wake-up call for you at 5:30 AM as a precaution. Is that the right time?

明白。如果需要搬房，行李员会协助搬行李。我也预防性地设了5:30的叫醒服务。时间对吗？

I sincerely apologize. There's a building project next door that we were just notified about yesterday. I should have informed you at check-in.

非常抱歉。隔壁有一个建筑工程，我们昨天才收到通知。入住时应该告诉您的。

I'd like to move you to a room on the opposite side of the hotel, facing the garden. It's quieter and actually a higher room category. No extra charge.

我想给您换到酒店另一侧面向花园的房间。更安静，实际上还是更高级别的房型。不加收费用。

Absolutely fair. I'll apply a 30% discount on tonight's room rate and add complimentary dinner for two at our restaurant. Would that work for you?

完全合理。我给今晚房费打7折，再加上我们餐厅的免费双人晚餐。可以吗？

The room is ready now. I'll have a bellman come up to help you move. Your new room is 2415 — same floor plan but garden view. Much more peaceful.

房间已经准备好了。我让行李员上去帮您搬。新房间是2415——相同户型但是花园景。安静多了。