How to communicate in English at a hotel?

I'm terribly sorry about that. That's completely unacceptable. I'll send housekeeping to your room immediately. Would you prefer to wait in the lobby while they clean?

非常抱歉。这完全不可接受。我马上派客房部去您房间。您愿意在大厅等打扫好吗？

Of course. Let me find you a freshly cleaned room right now. I'll personally inspect it before giving you the key.

当然。我现在就给您找一间刚打扫好的房间。给您钥匙前我会亲自检查。

Absolutely. I've found room 1412 — it was cleaned and inspected this morning. I'll walk you up and you can check it yourself before settling in.

当然。我找到了1412房间——今早打扫并检查过。我陪您上去，您自己看看满意再入住。

Definitely. I'll report this to our housekeeping manager. As an apology, I'm removing tonight's room charge from your bill. This shouldn't happen at our hotel.

一定会。我会向客房部经理汇报。作为歉意，今晚房费免单。这在我们酒店不应该发生。

I apologize for the inconsistency. I'll notify the housekeeping supervisor and assign a senior housekeeper to your room for the remainder of your stay.

为质量不稳定道歉。我会通知客房主管，安排资深清洁员负责您的房间直到退房。

That's a serious policy violation. Our staff must always respect the Do Not Disturb sign. I'll address this with the team directly. Is there a preferred time for cleaning?

这违反了政策。我们的员工必须尊重「请勿打扰」牌。我会直接跟团队沟通。您希望什么时间打扫？

I'll note that in your preferences. Housekeeping will come between 1 and 3 PM only. I've also added extra toiletries and a fresh fruit basket to your room as an apology.

我记下了。客房部只在1到3点之间来。我还送了额外的洗漱用品和新鲜水果篮到您房间表示歉意。

I'll have two extra pillows brought up right away. Soft, medium, or firm? We have a pillow menu.

马上送两个枕头上去。软的、中等还是硬的？我们有枕头选单。