How to communicate in English at a hotel?

Of course. Let me pull up your folio. Which charges look incorrect?

当然。我调出您的账单。哪些费用看起来不对？

I see the charge here. Sometimes the sensors in the minibar register a charge if items are moved. Let me have housekeeping verify the contents. I'll remove it if everything is still there.

我看到了。有时迷你吧的传感器在物品被移动时会自动记费。我让客房部核实。如果东西都在就删除。

The resort fee covers pool access, gym, and Wi-Fi. It's listed in the booking terms, but I understand it can be surprising. Let me see what I can do.

度假费包含泳池、健身房和Wi-Fi。预订条款里有列出，但我理解这可能让人意外。我看看能怎么处理。

I can't waive it entirely as it's a mandatory fee, but I can apply a 50% discount as a one-time courtesy since it wasn't clearly communicated to you at check-in.

整个免除不行因为是强制性费用，但鉴于入住时没有清楚告知，作为一次性礼遇可以给您打5折。

Done. The minibar charge is removed, and I've applied the resort fee discount. Here's your updated bill. The new total is $428 instead of $533.

好了。迷你吧费用已删除，度假费折扣已应用。这是更新后的账单。新的总额是428美元而不是533美元。

Let me look into that right away. Can you tell me the amounts you see on your statement?

我马上查。您账单上看到的金额是多少？

You're right — I can see a duplicate transaction in our system. It looks like a processing error. I'll issue a refund for the extra charge immediately.

您说得对——我在系统里看到一笔重复交易。看起来是处理错误。我立刻退还多收的费用。

The refund will be processed today, but it typically takes 3 to 5 business days to appear on your statement, depending on your bank.

退款今天处理，但通常需要3到5个工作日才能在账单上显示，取决于您的银行。

Absolutely. I'll print a refund confirmation with the transaction ID and my name on it. You can also contact us if the refund doesn't appear within 7 days.

当然。我打印退款确认单，上面有交易ID和我的名字。如果7天内退款未到可以联系我们。