How to communicate in English at a hotel?

Of course. Here's a printout of your bill. Which charges are you concerned about?

当然。这是您账单的打印件。您对哪些费用有疑问？

Let me look into both of those. It looks like the room service was charged to the wrong room — that was for room 410, not yours. And the parking fee was auto-applied in error. I'll remove both right away.

我查一下这两笔。看起来客房服务记错了房间——那是410房间的。停车费是系统误加的。我马上帮您删除这两笔。

That's correct. Your new total is $412. Would you like to pay by the card on file, or use a different payment method?

没错。您的新总额是412美元。用预留的银行卡支付，还是用其他方式？

I completely understand your frustration. I can see in our system that there was a network outage on those nights. Let me speak with my manager about what we can offer.

我完全理解您的不满。系统记录显示那两晚确实有网络中断。我和经理商量一下能提供什么补偿。

Not at all — your request is completely reasonable. My manager has authorized a 25% discount on your room rate for those two nights. That brings your total down by another $94.

完全不会——您的要求完全合理。我的经理已经授权那两晚房费打75折。这又减少了94美元。

Absolutely. Here's your updated, itemized receipt. It shows the two removed charges and the 25% discount. Your final total is $318. We hope this resolves everything to your satisfaction.

当然。这是您更新后的明细收据。上面显示了删除的两笔费用和25%的折扣。最终总额是318美元。希望这让您满意。