无障碍设施
了解和使用酒店的无障碍设施和服务本场景包含 18 句对话,2 条练习路径,帮你练熟和前台接待员的真实交流。
对话预览
轮椅无障碍
basicMy mother uses a wheelchair. Do you have accessible rooms available?
我母亲坐轮椅。有无障碍房间吗?
Yes, we have ADA-compliant accessible rooms on every floor. They feature wider doorways, roll-in showers, grab bars, and lowered countertops.
有的,每层都有符合ADA标准的无障碍房间。配有加宽门口、无门槛淋浴、扶手和降低的台面。
ADA是部分国家的无障碍法规标准,常被酒店用来说明房间符合无障碍要求;各地无障碍规定不同,以当地为准。
Can she easily get to the restaurant and pool area in her wheelchair?
她坐轮椅能方便地去餐厅和泳池区吗?
Absolutely. All public areas are wheelchair accessible with ramps and automatic doors. The pool also has a wheelchair lift for pool entry.
当然。所有公共区域都有坡道和自动门,轮椅可通行。泳池也有轮椅升降机方便入水。
Is there a charge for the accessible room? Sometimes hotels charge extra.
无障碍房间加收费用吗?有些酒店会加价。
不少地方的无障碍法规要求无障碍房间不得额外加价;具体以目的地规定为准,礼貌问清楚最稳妥
No extra charge at all. Accessible rooms are the same rate as standard rooms. It's the law, and it's the right thing to do.
完全不加收。无障碍房间和标准间同价。这是法律要求,也是应该做的。
That's good to hear. Can you also arrange a wheelchair-accessible taxi for us?
那就好。能帮我们安排无障碍出租车吗?
Of course. Just give us about 20 minutes' notice and we'll arrange a wheelchair-accessible vehicle. Our concierge can also recommend accessible tourist attractions.
当然。提前约20分钟通知我们就行。我们的礼宾台也可以推荐无障碍旅游景点。
Thank you for making everything so easy for us.
谢谢你们让一切都这么方便。
听障服务
intermediateMy father is hard of hearing. What accommodations do you offer for hearing-impaired guests?
我父亲听力不好。你们为听障客人提供什么便利?
We have rooms equipped with visual alert systems — the doorbell and phone flash a light instead of ringing. The fire alarm also has a strobe light and a bed shaker.
我们有配备视觉提示系统的房间——门铃和电话闪灯而不是响铃。火警也有闪灯和床震器。
That's very thorough. Does the TV have closed captioning?
很全面。电视有字幕吗?
Yes, all our TVs support closed captioning. I can also provide a written guide for all hotel services so your father doesn't need to rely on phone calls.
有的,所有电视都支持字幕。我还可以提供酒店所有服务的书面指南,这样您父亲不需要依赖电话。
A written guide would be very helpful. He can also text instead of call, right?
书面指南会很有用。他也可以发短信而不是打电话,对吧?
Yes! Guests can text the front desk at this number for any requests. We also have a tablet in the room that connects directly to our services — everything is visual and text-based.
是的!客人可以发短信到这个号码联系前台。房间里还有一个平板电脑直连酒店服务——全是视觉和文字操作。
That's fantastic. He'll feel very comfortable here. One more thing — can the wake-up call be replaced with something visual?
太好了。他在这里会很舒服。还有——叫醒服务能换成视觉提示的吗?
Yes, we can set a vibrating alarm clock or use the bed shaker for wake-up. We can also send a staff member to knock with a flashlight signal at the peephole.
可以,我们可以设震动闹钟或用床震器叫醒。也可以派工作人员来用手电筒在猫眼处打信号。
The vibrating alarm would be great. Thank you for being so inclusive.
震动闹钟就好。谢谢你们这么包容。
'inclusive' 在这里表示 '包容的/考虑到所有人的',是现代服务行业很重视的理念。
关键短语
ADA-compliant
符合ADA(无障碍)标准
accessible rooms
无障碍房间
wider doorways
加宽门口
roll-in showers
无门槛淋浴
grab bars
扶手
wheelchair accessible
轮椅可通行
ramps
坡道
automatic doors
自动门
wheelchair lift
轮椅升降机
no extra charge
不加收费用
same rate
同价
wheelchair-accessible vehicle
无障碍车辆
文化注释
- •ADA是部分国家的无障碍法规标准,常被酒店用来说明房间符合无障碍要求;各地无障碍规定不同,以当地为准。
- •不少地方的无障碍法规要求无障碍房间不得额外加价;具体以目的地规定为准,礼貌问清楚最稳妥
- •'inclusive' 在这里表示 '包容的/考虑到所有人的',是现代服务行业很重视的理念。
如何练习
听一遍
先完整听一遍,熟悉对话节奏和语境。
逐句跟读
模仿发音、语调和节奏,一句一句跟。
角色扮演
扮演旅客方,和 AI 对手实时练习。