How to communicate in English at a hotel?

Of course! We offer complimentary luggage storage for checked-out guests. You can pick it up anytime before midnight. How many pieces do you have?

当然！我们为退房客人提供免费行李寄存。午夜前随时来取。您有几件行李？

Absolutely. Our luggage room is locked and only staff have access. We'll give you a luggage claim tag — you'll need it to pick up your bags. Please don't leave any valuables like cash, jewelry, or electronics in your luggage, though. We recommend keeping those with you.

绝对安全。行李间是锁着的，只有工作人员能进入。我们给您行李认领牌——取行李时需要。不过请不要在行李里留现金、珠宝或电子设备等贵重物品。建议随身携带。

The front desk is staffed 24 hours, so you can actually pick up your luggage at any time. I said midnight as a general guideline, but we won't turn you away. Just show your claim tag and ID to the night shift staff.

前台24小时有人，所以其实随时都能取行李。我说午夜是一般建议，不会把您拒之门外。出示认领牌和证件给夜班工作人员就行。

Sounds like a plan. Would you like us to arrange a taxi to the airport for around 7:15? That way the car will be waiting when you get your bags.

好的。要不要帮您安排7:15左右去机场的出租车？这样您取完行李车就在等了。

Welcome! Yes, absolutely — you can store your luggage with us while you explore the city. Let me also check if your room is ready early. Sometimes rooms open up before 3 PM.

欢迎！完全可以——您可以把行李放我们这里然后去逛城市。我也帮您看看房间有没有提前准备好。有时3点前就有空房了。

Good news — your room is actually ready! I can check you in right now. It's a bit early, but since the room was cleaned this morning, there's no need to wait. No extra charge for early check-in.

好消息——您的房间其实已经准备好了！我现在就能办入住。虽然早了一点，但房间今早已经打扫过了，不用等。提前入住不额外收费。

Of course! I'll call a bellman right away. How many bags do you have?

当然！我马上叫行李员。您有几件行李？

No need to apologize — that's what we're here for! Our bellman will bring a luggage cart. He'll take everything up to your room on the 8th floor. Just follow him to the elevator. Also, we have a baby crib available if you need one for the little one.

不用道歉——这就是我们的工作！行李员会推行李车来。他会把所有东西送到您8楼的房间。跟他走去电梯就行。另外如果宝宝需要，我们有婴儿床可以用。

Good afternoon! I'm here to help with your luggage. Which bags are yours?

下午好！我来帮您搬行李。哪些是您的包？

I'll be very careful with it. I'll put it on top of the cart so nothing presses against it. Your room is 815, right? Follow me to the elevator.

我会很小心的。我放在行李车上面，这样不会被压到。您是815房对吗？跟我走去电梯。

Here we are — room 815. Let me show you around quickly. The thermostat is here by the door. The safe is in the closet — you set your own code. The minibar has free water bottles. And my personal tip — the rooftop bar has the best sunset view in the city. It's open from 5 to midnight.

到了——815房。我快速带您看看。温控器在门边。保险箱在衣柜里——自己设密码。迷你吧里的瓶装水是免费的。我个人建议——楼顶酒吧有全城最好的日落景观。营业时间下午5点到午夜。

Thank you so much, that's very generous! If you need anything during your stay — extra pillows, restaurant recommendations, directions — just call the front desk and ask for the bell team. We're here to make your stay perfect.

非常感谢，太慷慨了！住宿期间有任何需要——额外枕头、餐厅推荐、问路——打前台电话找行李组就行。我们会让您住得完美。