How to communicate in English at a hotel?

Of course! We accept packages for our guests all the time. What's the name on the delivery and which carrier is it coming through?

当然！我们经常帮客人收快递。快递上的收件人姓名是什么？是哪家快递公司？

Got it — Wei Wang, room 815, Amazon delivery. We'll sign for it when it arrives and give you a call or send a text to let you know. Would you like us to bring it up to your room, or will you pick it up at the front desk?

好的——Wei Wang，815房，Amazon快递。到了我们会签收并打电话或发短信通知您。要我们送到房间还是您来前台取？

Of course. As soon as it arrives, we'll have a bellman bring it right up to room 815. Is there anything else we can do? We also have a small shop in the lobby with basic medicines and snacks if you need anything sooner.

当然。一到我们就让行李员送到815房。还有什么需要帮忙的吗？大堂也有小商店卖基本药品和零食，如果您急需的话。

You're welcome. I hope your wife feels better soon. Don't hesitate to call if you need anything else.

不客气。希望您太太早日康复。有任何需要随时打电话。

Absolutely. We have a business center that handles shipping. We can ship via FedEx, UPS, or USPS. Where would you like to send it?

完全可以。我们的商务中心可以处理寄件。可以通过FedEx、UPS或USPS寄送。您要寄到哪里？

For international shipping to China, FedEx Express takes about 3 to 5 business days and costs around $80 to $120 depending on weight and size. USPS Priority Mail International is cheaper — about $40 to $60 — but takes 6 to 10 business days. Which would you prefer?

寄到中国的国际快递，FedEx快递大约3到5个工作日，费用根据重量和尺寸大约80到120美元。USPS国际优先邮件便宜些——大约40到60美元——但需要6到10个工作日。您选哪个？

We have shipping boxes in a few sizes — small, medium, and large. They're $3 to $8 depending on size. As for restrictions, you can't send liquids over 500ml, batteries, or any food items like fresh fruit or meat. Sealed, packaged snacks are usually fine though.

我们有几种尺寸的快递箱——小、中、大。根据尺寸3到8美元。关于限制，不能寄500毫升以上的液体、电池或新鲜水果、肉类等食品。密封包装的零食一般没问题。

Of course. I'll help you with the customs declaration form. You'll need to list each item, its value, and the country of origin. For chocolate, just mark it as 'food/confectionery.' I'll get you the box and packing tape as well.

当然。我帮您填海关申报单。您需要列出每件物品、价值和原产国。巧克力写「食品/糖果」就行。我也给您拿箱子和封箱胶带。