How to communicate in English at a hotel?
失物招领 — Lost & Found
在酒店丢失物品后向前台询问和找回 This scene includes 17 dialogue turns across 2 conversation paths, helping you practice with 前台接待员.
Dialogue Preview · 对话预览
Item Lost in Room · 房间内丢失物品
basicHi, I checked out this morning from room 712, but I think I left my phone charger in the room. Is there any way to get it back?
你好，我今天早上从712房退的房，但我好像把充电器忘在房间了。有办法找回来吗？
I'm sorry to hear that. Let me check with housekeeping to see if they found anything in room 712. Can you describe the charger for me?
很遗憾听到这个。让我联系客房部看看他们在712房有没有找到。能描述一下充电器吗？
It's a white Apple USB-C charger with a braided cable. I think I left it plugged in by the desk.
是一个白色的苹果USB-C充电器，编织线材质的。我记得插在书桌旁边了。
Good news! Housekeeping found a white charger in room 712. It matches your description. I have it right here. Could you verify it's yours?
好消息！客房部在712房找到了一个白色充电器。跟您描述的一样。就在这里。您确认一下是不是您的？
Yes, that's mine! Thank you so much. I was worried I'd have to buy a new one.
对，是我的！太感谢了。我还担心得买个新的。
You're welcome! Just for our records, could you sign this lost-and-found claim form? It just confirms you've picked up the item.
不客气！为了记录需要，能签一下这个失物认领表吗？只是确认您已经取回物品。
Sure, no problem. You guys are very efficient!
没问题。你们真的很高效！
Thank you! We always do a thorough check of rooms after checkout. If you ever leave something behind, just call us within 30 days and we'll hold it for you.
谢谢！我们退房后都会仔细检查房间。如果以后忘了什么东西，30天内打电话给我们就行，我们会帮您保管。
Item Lost in Public Area · 公共区域丢失物品
intermediateI think I lost my sunglasses somewhere in the hotel. I had them at the pool this afternoon but now I can't find them.
我好像把太阳镜丢在酒店某处了。今天下午在泳池还有，现在找不到了。
I'm sorry to hear that. Let me check our lost-and-found log. Can you tell me what they look like and approximately what time you were at the pool?
很遗憾。让我查一下失物登记。能告诉我太阳镜什么样的，大约几点在泳池吗？
They're Ray-Ban Wayfarers, black frame with dark lenses. I was at the pool from about 2 to 4 PM. I might have left them on the lounge chair.
是雷朋Wayfarer，黑色镜框，深色镜片。我大约下午2点到4点在泳池。可能忘在躺椅上了。
I don't see anything matching that description in our log yet, but the pool area staff may not have turned it in yet. Let me call the pool attendant right now. Could you wait just a moment?
登记里暂时没有找到符合描述的物品，但泳池工作人员可能还没交上来。我现在打电话给泳池服务员。请稍等一下好吗？
Sure, I'll wait.
好的，我等一下。
Great news — the pool attendant found a pair of black Ray-Bans on one of the lounge chairs. He's bringing them over now. Should be here in about 2 minutes.
好消息——泳池服务员在一张躺椅上找到了一副黑色雷朋。他正拿过来。大约2分钟到。
Oh, that's wonderful! I'm so relieved. Should I leave a tip for the person who found them?
太好了！我松了一口气。要不要给找到的人小费？
💡 在美国酒店，虽然不强制，但给找到失物的员工小费（$5-10）是很常见的表示感谢的方式。
That's entirely up to you, but I'm sure he'd appreciate it. Here he is now — are these your sunglasses?
完全看您自己，但他肯定会感激的。他来了——这是您的太阳镜吗？
Yes! These are mine. Thank you so much — here's a little something for your trouble.
是的！是我的。太感谢了——给你一点小意思。
💡 "a little something for your trouble" 是给小费时非常自然的说法。
Key Phrases · 关键短语
check with housekeeping
联系客房部确认
describe
描述
housekeeping
在这里指酒店负责客房清洁和整理的部门
matches your description
跟您描述的一样
verify
确认/核实
lost-and-found
失物招领
claim form
认领表
for our records
为了记录
thorough check
仔细检查
hold it for you
帮您保管
lost-and-found log
失物登记
approximately
大约
Cultural Notes · 文化注释
- •在美国酒店，虽然不强制，但给找到失物的员工小费（$5-10）是很常见的表示感谢的方式。
- •"a little something for your trouble" 是给小费时非常自然的说法。
How to practice this scene · 如何练习
Listen · 听一遍
Play the full dialogue to understand the context and flow.
Repeat · 逐句跟读
Mimic pronunciation, intonation, and rhythm phrase by phrase.
Role-play · 角色扮演
Practice as the traveler while listening to the other speaker.
FAQ · 常见问题
What do you say when "lost & found" in English?
What will staff/locals say to you during "lost & found"?
How many English phrases are in this "Lost & Found" scene?
Are there cultural tips for "lost & found" in English-speaking countries?
Related Hotel Scenes · 相关场景
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