How to communicate in English at a hotel?

Of course! You'll find a laundry bag and a laundry list in your closet. Just fill out the form, put your clothes in the bag, and leave it on your bed or call us to pick it up.

当然！您的衣柜里有洗衣袋和洗衣单。填好单子，把衣服放进袋子里，放在床上或者打电话让我们来取。

A shirt is $6 for regular wash, and pants are $8. Dry cleaning is a bit more — $10 for a shirt and $14 for pants. The price list is on the laundry form.

衬衫普通洗6美元，裤子8美元。干洗贵一点——衬衫10美元，裤子14美元。价格表在洗衣单上。

Regular service is next-day delivery by 6 PM. If you need it sooner, we have express service — same-day return within 4 hours for an extra 50% charge.

普通服务是第二天下午6点前送回。如果您急用，我们有加急服务——加收50%费用，4小时内当天送回。

No problem. I'll mark those as express. They'll be ready by 5 PM. Would you like them pressed as well? Pressing is included with the express service.

没问题。我标注为加急。下午5点前送回。需要熨烫吗？加急服务包含熨烫。

Yes, we'll deliver them on hangers to your room. If you're not in, we'll leave them in your closet. The charge will be added to your room bill.

是的，我们会用衣架把衣服送到您房间。如果您不在，我们会挂在衣柜里。费用会加到房费账单上。

I'm very sorry about that, sir. Let me take a look. Could you show me which shirt it is?

非常抱歉，先生。让我看看。能给我看是哪件衬衫吗？

I can clearly see the issue. I sincerely apologize. We'll re-clean the shirt to remove the stain, and we'll replace the button as well. If the stain can't be removed, we'll compensate you for the full value of the shirt.

我看到问题了。真诚道歉。我们会重新清洗去除污渍，也会把扣子补上。如果污渍去不掉，我们会按衬衫全价赔偿您。

Absolutely. I'll personally make sure our best team handles it. We'll have it back to you within 3 hours. I'll also waive all laundry charges on your bill as a gesture of goodwill.

当然。我会亲自确保我们最好的团队处理。3小时内送回给您。我也会免除您账单上所有的洗衣费用作为诚意。

That's completely fair. I'll bring it back myself and if you're not satisfied, we'll process the compensation immediately. Here's my card — please contact me directly if you have any concerns.

完全合理。我会亲自送回来，如果您不满意，我们马上处理赔偿。这是我的名片——有任何问题请直接联系我。

Yes, we do. It's on the 3rd floor, room 302. It's open 24 hours. You'll need quarters for the machines — $2.50 per wash and $2 per dry cycle.

有的。在3楼302室。24小时开放。机器需要投硬币——洗衣每次2.5美元，烘干每次2美元。

There's a change machine right next to the laundry room. It takes $1, $5, and $10 bills. I can also give you some quarters here at the front desk if you'd like.

洗衣房旁边有换币机。接受1美元、5美元和10美元纸币。您也可以在前台这里跟我换硬币。

Here's $10 in quarters. There's a vending machine in the laundry room that sells single-use detergent pods for $1.50 each. We also have fabric softener and dryer sheets available.

给您10美元的硬币。洗衣房里有自动贩卖机，卖单次用洗衣凝珠，每个1.5美元。还有柔顺剂和烘干纸。

A wash cycle is about 35 minutes, and drying takes about 45 minutes to an hour depending on the load. So roughly an hour and a half total. There are chairs and a TV in the laundry room if you want to wait.

洗涤大约35分钟，烘干根据衣物量大约45分钟到1小时。所以总共大约一个半小时。洗衣房里有椅子和电视，如果您想在那里等的话。