How to handle government services in English?

Thank you for calling USCIS. For case status information, say "case status" or press 1.

感谢致电 USCIS。查询案件状态请说 "case status" 或按1。

💡 USCIS 客服电话是 1-800-375-5283。自动系统支持语音识别，直接说 "case status" 或 "live agent" 可以跳过菜单。

Thank you for calling USCIS. Can I have your receipt number? It starts with three letters followed by ten digits.

感谢致电 USCIS。请提供您的收据号码。以三个字母开头，后面跟十位数字。

💡 receipt number 在 I-797 通知（Notice of Action）上。格式是 EAC/WAC/LIN/SRC + 10位数字。找不到的话看 I-797 表格右上角。

Thank you. I can see your I-485 was received on January 15th and is currently being actively reviewed. The current processing time for your service center is 8 to 14 months.

谢谢。我看到您的 I-485 是1月15日收到的，目前正在审理中。您所在服务中心的当前处理时间是8到14个月。

💡 美国移民审批等待时间非常长且不确定。"actively reviewed" 基本就是"在排队"的意思。不要频繁打电话催——这不会加速处理。

You can submit an expedite request through your USCIS online account or by calling us. You'll need to provide evidence of severe financial loss, a medical emergency, or other qualifying criteria. A job offer alone typically doesn't qualify, but you can try.

您可以通过 USCIS 在线账户或打电话提交加急请求。您需要提供严重经济损失、医疗紧急情况或其他符合条件的证据。仅凭工作机会通常不够资格，但您可以试试。

I understand your concern. Since your case is outside the posted processing time, I can submit a service request on your behalf. This will prompt the service center to review your case. You should receive a response within 30 days.

我理解您的担忧。由于您的案件超出了公示处理时间，我可以为您提交服务请求。这会促使服务中心审查您的案件。您应该在30天内收到回应。