市政厅办事
到市政厅办理各类市政服务本场景包含 12 句对话,2 条练习路径,帮你练熟和市政人员的真实交流。
对话预览
市政服务咨询
basicHi, this is my first time at City Hall. I'm not sure which department I need to go to.
你好,我第一次来市政厅。不确定需要去哪个部门。
No problem. What are you here for today? We handle everything from permits and licenses to utility accounts and parking citations.
没问题。您今天来办什么事?我们这里处理各种业务,从许可证、执照到水电账户和停车罚单。
I need to set up a water and trash service account for my new apartment.
我需要为我的新公寓开通水费和垃圾处理账户。
That's handled by our Public Utilities department, which is on the second floor, room two-oh-five. You'll need your lease agreement and a photo ID. There's a small deposit — usually around fifty to a hundred dollars.
这归我们公共事业部门管,在二楼205室。您需要带租赁合同和带照片的证件。有一笔小额押金——通常50到100美元左右。
美国很多城市的水费和垃圾处理由市政府管理,需要在市政厅(City Hall)开户。搬进新公寓后应尽快办理,否则可能影响正常供水。
Great, thank you. Is there a long wait up there?
好的,谢谢。上面排队要等很久吗?
It depends on the day. Mondays and Fridays tend to be busiest. You can also take a number and wait in the lobby — they'll call you when it's your turn. Or you could try doing it online through the city website.
看情况。周一和周五通常最忙。您也可以取个号在大厅等——轮到您时会叫号。或者您可以试试通过市政府网站在线办理。
市政投诉
intermediateI'd like to file a complaint about the street lights on my block. They've been out for three weeks.
我想投诉我那条街的路灯问题。已经坏了三周了。
I'm sorry to hear that. You can file a service request with our Public Works department. Can you give me the exact address or intersection where the lights are out?
很抱歉听到这个情况。您可以向我们公共工程部门提交服务请求。能告诉我路灯故障的具体地址或路口吗?
It's on Oak Street between Third and Fourth Avenue. About five lights are not working.
在Oak街,第三大道和第四大道之间。大约有五盏灯不亮。
I've noted that down. I'll submit this as a priority request since it's a safety concern. Our maintenance crew should be out within five to seven business days. We'll send you an email when the work is scheduled.
我记下来了。因为涉及安全问题,我会把这作为优先请求提交。维修团队应该会在5到7个工作日内处理。安排好工作后会给您发邮件通知。
Can I also report a pothole on the same street while I'm here?
我在这里顺便也报告一下同条街上的一个路面坑洞可以吗?
Absolutely. I can add that to the same request. For future reference, you can also report these issues through our three-one-one hotline or the city's mobile app — it's actually faster and you can upload photos.
当然可以。我把它加到同一个请求里。以后您也可以通过311热线或市政府的手机App报告这些问题——实际上更快,还能上传照片。
不少城市设有非紧急市政热线(如 311),市民用于报告非紧急市政问题
关键短语
permits and licenses
许可证和执照
parking citations
停车罚单
Public Utilities
公共事业部门
lease agreement
租赁合同
take a number
取号
call you when it's your turn
轮到你时叫号
service request
服务请求/工单
Public Works
公共工程部门
priority request
优先请求
maintenance crew
维修团队
three-one-one hotline
311热线
for future reference
以后参考/以备将来
文化注释
- •美国很多城市的水费和垃圾处理由市政府管理,需要在市政厅(City Hall)开户。搬进新公寓后应尽快办理,否则可能影响正常供水。
- •不少城市设有非紧急市政热线(如 311),市民用于报告非紧急市政问题
如何练习
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