What English do you need for daily life abroad?

Of course. Let me pull up your account. Your total is $185. That includes your electricity usage at $0.14 per kilowatt-hour, plus delivery charges and taxes.

当然。我调出您的账户。总共185美元。包括每千瓦时0.14美元的电力使用费，加上输配电费和税。

That's the cost of maintaining the power lines and infrastructure that bring electricity to your home. It's a fixed charge regardless of how much energy you use.

就是维护电线和基础设施把电送到您家的费用。不管用多少电，这是固定收费。

Absolutely. You can set up autopay through our website or app. You can pay from a bank account or credit card. We also offer a budget billing plan that averages your costs over 12 months.

当然。可以在网站或App上设置自动缴费。支持银行账户或信用卡。我们还有预算计费计划，把12个月的费用平均分摊。

Your bill is due on the 15th of each month. You have a 10-day grace period after that before any late fees apply.

每月15号到期。之后有10天宽限期，过了才收滞纳金。

I understand your concern. Let me look at your usage history. I see your consumption jumped from 800 kWh to 1,500 kWh. Was your heating or cooling system running more than usual?

理解您的担心。让我看看用电记录。您的用量从800千瓦时跳到了1500千瓦时。暖气或空调用得比平时多吗？

It's possible. I can schedule a free meter test. If the meter is faulty, we'll adjust your bill. We can also send a technician to check for any energy leaks in your home.

有可能。我可以安排免费电表检测。如果电表有问题，我们会调整账单。也可以派技术人员检查家里有没有能源泄漏。

You can pay your average amount for now, and we'll hold the difference until the investigation is complete. No late fees will be charged during the review.

您可以先按平均金额付，差额我们暂时挂起，等调查完成。审查期间不收滞纳金。

Usually seven to ten business days. We'll email you the results and any billing adjustments. Is the email on file still current?

通常七到十个工作日。结果和账单调整会发邮件通知您。档案里的邮箱还在用吗？