What English do you need for daily life abroad?
自助点餐机 — Self-Service Kiosk
在快餐店或机场使用自助点餐机点餐、定制、付款 This scene includes 20 dialogue turns across 2 conversation paths, helping you practice with 工作人员.
Dialogue Preview · 对话预览
McDonald's Kiosk Ordering · 麦当劳自助机点餐
basicWelcome to McDonald's! You can order at the counter or use one of the kiosks right there. Kiosks are usually faster.
欢迎来到麦当劳!你可以在柜台点餐,也可以用那边的自助机。自助机通常更快。
I'll try the kiosk. So I just tap the screen to start?
我试试自助机吧。直接点屏幕开始?
Yep! First, pick your language — there's an option for Chinese too, actually. Then choose 'eat in' or 'take out.' After that, just browse the menu and add what you want.
对!首先选语言——其实有中文选项。然后选'堂食'还是'外带'。之后就浏览菜单,加你想要的。
Oh nice, Chinese is available! Okay, I want a Big Mac meal. It says I can customize it — can I get no pickles and extra sauce?
哦不错,有中文!好,我要一个巨无霸套餐。它说我可以定制——能不要酸黄瓜加多一些酱吗?
💡 很多美国快餐店和机场越来越多用自助机。如果不确定怎么用,找穿制服的工作人员说'Could you help me with this?'
Yeah, just tap on the Big Mac, then hit 'customize.' You'll see all the toppings — just toggle pickles off and bump up the sauce. You can also change the side from fries to something else if you want.
对,点巨无霸然后按'定制'。你会看到所有配料——把酸黄瓜关掉,把酱加多。你也可以把配菜从薯条换成别的。
Got it. Actually wait — can I add a McFlurry too? And where do I pick the drink for the meal?
明白了。等一下——我能加一个麦旋风吗?套餐的饮料在哪选?
Sure, McFlurry is under 'Desserts.' For the drink, after you add the meal, it should prompt you to pick one — Coke, Sprite, sweet tea, whatever. Medium drink comes with the meal.
当然,麦旋风在'甜点'那一栏。饮料的话,加了套餐后它会提示你选——可乐、雪碧、甜茶,随你选。套餐含中杯饮料。
Perfect. Okay, I think I'm done. It says $14.37. Do I pay here on the kiosk or at the counter?
好的,我应该选完了。显示14.37美元。是在自助机这里付还是去柜台?
You can pay right there — tap or swipe your card. It takes Apple Pay too. After you pay, it'll give you an order number. Just wait by the pickup counter and they'll call your number.
直接在那付——刷卡或拍卡都行。也支持Apple Pay。付完款会给你一个取餐号。在取餐台等着,他们会叫你的号。
Oh, that was way easier than I thought! Thanks for walking me through it. I'll know what to do next time.
哦,比我想的简单多了!谢谢你一步步指导我。下次我就知道怎么弄了。
Kiosk Malfunction — Getting Help · 机器出问题找人帮忙
intermediateExcuse me, could you help me with this? The screen froze after I tried to pay. It won't let me do anything.
打扰一下,能帮我看看这个吗?我付款的时候屏幕卡住了。什么都按不了。
Oh, sorry about that. Yeah, this one's been acting up all day. Let me restart it real quick. Did it charge your card already?
哦,抱歉。这台今天一直出问题。让我快速重启一下。它已经扣你的钱了吗?
Um, I'm not sure actually. I tapped my card and then it just... stopped. I didn't see a confirmation screen or anything.
嗯,我不确定。我拍了卡然后它就...停了。我没看到确认页面什么的。
Okay, don't worry. If it froze before confirmation, it probably didn't go through. Tell you what — I'll put your order in at the register myself. What did you have? Big Mac meal?
好,别担心。如果在确认前就卡住了,应该没扣钱。这样吧——我在收银台帮你直接下单。你点的什么?巨无霸套餐?
Yeah, a Big Mac meal with a Coke, no pickles, extra sauce. And a McFlurry. Oh, and I had customized the Big Mac — actually, can you even do customizations at the register?
对,一个巨无霸套餐配可乐,不要酸黄瓜,加酱。还有一个麦旋风。哦,我定制了巨无霸——你们在柜台也能改配料吗?
Absolutely! We can do everything the kiosk does. Big Mac, no pickles, extra sauce, Coke, and a McFlurry. What flavor McFlurry — Oreo or M&M?
当然!柜台能做自助机能做的一切。巨无霸不要酸黄瓜加酱,可乐,麦旋风。麦旋风要什么口味——奥利奥还是M&M?
Oreo, please. And should I check my bank app to make sure the kiosk didn't double charge me?
奥利奥。我是不是应该查一下银行app确认自助机没有重复扣费?
That's a smart idea, yeah. Check your app — if you see a pending charge, let me know and I'll get a manager to void it. Sometimes there's a hold that drops off in a day or two. Your total today is $14.37.
这是个好主意。查一下app——如果看到待处理的扣款,告诉我,我让经理帮你取消。有时候会有一个预授权,一两天后会自动消失。今天你的总计是14.37美元。
Great, just checked — no pending charge. Okay, here's my card. Sorry for all the trouble!
好,刚查了——没有待处理扣款。好,这是我的卡。抱歉这么麻烦!
No trouble at all — it's not your fault the machine decided to take a nap! Your order number is 247. Should be ready in about three minutes. Enjoy your meal!
完全没什么——又不是你让机器罢工的!你的取餐号是247。大概三分钟就好。享用!
Key Phrases · 关键短语
kiosk
自助点餐机
at the counter
在柜台
eat in
堂食
take out
外带/打包
toggle off
关掉/取消
bump up
增加
side
配菜/附餐
sweet tea
甜茶(美国南方很流行的冰茶)
prompt you
提示你
tap or swipe
拍卡或刷卡
pickup counter
取餐台
order number
取餐号
Cultural Notes · 文化注释
- •很多美国快餐店和机场越来越多用自助机。如果不确定怎么用,找穿制服的工作人员说'Could you help me with this?'
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FAQ · 常见问题
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