What English do you need for daily life abroad?

For international packages to China, we offer three service levels. Economy takes 2 to 4 weeks and costs $32. Standard takes 7 to 14 business days at $58. Express delivery is 3 to 5 business days at $95. All options include basic tracking.

寄到中国的国际包裹，我们提供三种服务等级。经济型2到4周，32美元。标准型7到14个工作日，58美元。快递3到5个工作日，95美元。所有选项都包含基本追踪。

Yes, for any international package you need a customs declaration form. Here it is. You'll need to list what's inside, the quantity of each item, its value in US dollars, and whether it's a gift, merchandise, or personal items. Also write the total weight and your signature.

是的，任何国际包裹都需要海关申报表。给你。你需要列出里面的东西、每件物品的数量、美元价值，以及是礼物、商品还是个人物品。还要写上总重量和你的签名。

Yes, absolutely declare everything. Write 'vitamin supplements' and the value. However, I should mention — China has restrictions on importing supplements. There's a limit on how many you can send, and some types may be seized by Chinese customs. I'd recommend keeping it to personal-use quantities.

是的，一定要全部申报。写上'vitamin supplements'和价值。不过我要提一下——中国对进口保健品有限制。能寄的数量有限，某些种类可能被中国海关扣押。建议只寄个人使用量。

💡 中国海关对保健品、食品、药品有严格的进口限制。大量寄送保健品可能被视为商业行为而被扣押或征税。

Yes, basic insurance up to $100 is included. If you want additional coverage, it's $3 per $100 of declared value. What's the total value of everything in the package?

可以的，100美元以内的基本保险已经包含。如果要额外保额，每100美元申报价值收3美元。包裹里所有东西的总价值是多少？

Let me check the form... Looks good. Your total is $58 for standard shipping. Here's your tracking number — you can track it on our website or app. The package should arrive in about 10 business days. Keep the receipt in case you need to file a claim.

我看一下表格……没问题。标准快递总共58美元。这是你的追踪号——可以在网站或App上追踪。包裹大约10个工作日到。收据保管好，万一需要理赔用得到。

Yes, you'll get email and text notifications at each stage — picked up, in transit, cleared customs, and delivered. If it gets stuck in customs, you'll be notified too. Have a great day!

会的，每个阶段你都会收到邮件和短信通知——揽收、运输中、通关、送达。如果卡在海关了也会通知你。祝你愉快！

"Held at customs" means your package is being inspected or requires additional documentation. This is fairly common for international packages. Can I have your tracking number? Let me look into the specific reason.

"Held at customs"意思是你的包裹正在被检查或需要补充文件。国际包裹这种情况很常见。能告诉我追踪号吗？我查一下具体原因。

I see it now. The package is being held because the declared value exceeds the duty-free threshold. There's a customs duty of $12.50 that needs to be paid before it can be released. You should receive a notice in the mail with instructions, or you can pay it online through our customs portal.

我查到了。包裹被扣住是因为申报价值超过了免税门槛。需要缴纳12.50美元的关税才能放行。你应该会收到一封信件通知和说明，或者你可以在我们的海关门户网站上在线支付。

Once the duty is paid, it typically takes 2 to 3 business days for the package to clear customs and reach your local delivery office. After that, it's usually next-day delivery. You'll get a tracking update when it's out for delivery.

关税付完后，通常需要2到3个工作日通关并到达你当地的投递站。之后通常第二天就送到。快递员出发送货时你会收到追踪更新。

If no one's home, the carrier will leave a notice and try again the next day. After three attempts, the package goes to your local post office for pickup — you'll have 15 days to claim it. Alternatively, you can sign up for 'Deliver to Neighbor' or have it held at a pickup location like a UPS Store or an Amazon Locker.

如果没人在家，快递员会留一个通知单，第二天再送。尝试三次后，包裹会被送到当地邮局让你自取——有15天的领取时间。你也可以设置"投递给邻居"或者让包裹保存在自取点，比如UPS Store或Amazon Locker。

Yes, you can set up a permanent redirect or change the address for individual packages through our website. There's no charge for holding at a UPS Store. For address changes on packages already in transit, there may be a $5 redirect fee. Is there anything else I can help with?

可以的，你可以在网站上设置永久转寄或者单个包裹改地址。保存在UPS Store不收费。已经在运输中的包裹改地址可能有5美元的转寄费。还有什么可以帮忙的吗？

Glad I could help! Your package should be moving again soon after the duty payment. If you have any other questions, you can always reach us by phone, chat, or through the app. Have a great day!

很高兴能帮到你！关税付完后包裹很快就会继续运送。如果有其他问题，可以通过电话、在线聊天或App联系我们。祝你愉快！