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垃圾收运问题 — Garbage Pickup Issue
垃圾没被收走或需要更换垃圾桶，联系市政服务 This scene includes 18 dialogue turns across 2 conversation paths, helping you practice with 市政服务客服.
Dialogue Preview · 对话预览
Missed Pickup · 垃圾漏收
basicHi, my trash wasn't picked up today. It's Tuesday, which is our regular collection day.
你好，我的垃圾今天没被收走。今天是周二，是我们的正常收运日。
I'm sorry about that. Can I have your address? Let me check the route status for your area.
很抱歉。请告诉我您的地址？我查一下您那片区域的收运路线状态。
It's 789 Maple Drive. I had the bin out by the curb last night like always.
枫叶路789号。昨晚像平常一样把桶推到路边了。
I see — there was a truck breakdown on your route this morning. We're sending a backup crew this afternoon. Your trash should be collected by 5 PM.
我看到了——今天早上您那条路线的垃圾车坏了。我们下午会派补收车。5点前应该会收走。
Okay, should I leave the bin out?
好的，我需要把桶留在外面吗？
Yes, please leave it at the curb. If it's still not collected by 6 PM, call us back and we'll schedule a special pickup for tomorrow.
是的，请留在路边。如果6点还没收，请再打来，我们会安排明天特别收运。
Will do. Does this happen often?
好的。这种情况经常发生吗？
Rarely. But if you want updates on schedule changes, you can sign up for text alerts on our website.
很少。但如果您想收到时间变更通知，可以在我们网站上注册短信提醒。
Good idea. I'll sign up. Thanks for the help.
好主意。我去注册。谢谢帮忙。
Replacing a Damaged Bin · 更换垃圾桶
intermediateI need to request a new recycling bin. The lid on mine is cracked and it doesn't close properly.
我想申请一个新的回收桶。我的盖子裂了，关不上。
I can help with that. Was it damaged during collection or from normal wear and tear?
我可以帮您。是收运时弄坏的还是正常磨损？
I think the truck cracked it when they dumped it. It was fine before last week's pickup.
我觉得是垃圾车倒桶时弄裂的。上周收运前还好好的。
If it was damaged by our crew, we'll replace it at no charge. I'll put in a work order. A new bin should be delivered within five to seven business days.
如果是我们工作人员弄坏的，免费更换。我提交一个工单。新桶五到七个工作日内送到。
What should I do with the old one?
旧的怎么处理？
Leave it at the curb on your next collection day with a note that says 'swap.' The driver will take the old one and leave the new one.
下次收运日放到路边，贴个写着 'swap'（更换）的纸条。司机会收走旧的，放下新的。
Can I also get a bigger trash bin? The standard one isn't big enough for our family.
能换个大号垃圾桶吗？标准的对我们家来说不够大。
We offer 64-gallon and 96-gallon bins. The larger size is an extra $5 per month on your utility bill. Would you like to upgrade?
我们有64加仑和96加仑的桶。大号每月水电费账单多收5美元。要升级吗？
Yes, the 96-gallon please. Thank you for your help.
好的，要96加仑的。谢谢帮忙。
Key Phrases · 关键短语
route status
路线状态
collection day
收运日
truck breakdown
垃圾车故障
backup crew
补收车/替补组
special pickup
特别收运
text alerts
短信提醒
schedule changes
时间变更
wear and tear
磨损/损耗
during collection
收运过程中
at no charge
免费
work order
工单
business days
工作日
How to practice this scene · 如何练习
Listen · 听一遍
Play the full dialogue to understand the context and flow.
Repeat · 逐句跟读
Mimic pronunciation, intonation, and rhythm phrase by phrase.
Role-play · 角色扮演
Practice as the traveler while listening to the other speaker.
FAQ · 常见问题
What do you say when "garbage pickup issue" in English?
What will staff/locals say to you during "garbage pickup issue"?
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Related Daily Life Scenes · 相关场景
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