外卖配送
接收外卖并处理配送问题本场景包含 12 句对话，2 条练习路径，帮你练熟和外卖骑手的真实交流。
对话预览
接收外卖
basicHi, is this my DoorDash order? I ordered from Thai Kitchen.
你好，这是我的DoorDash订单吗？我从Thai Kitchen下的单。
DoorDash 是常见的外卖平台。
Yes, order for Li? I have pad thai and green curry. Could you confirm the last four digits of your phone number?
是的，Li的订单？有泰式炒粉和绿咖喱。能确认你手机号后四位吗？
核对手机号后四位是外卖/取货时常见的身份验证方式。
Yes, 8842. Wait — I also ordered spring rolls. I do not see them in the bag.
对，8842。等等——我还点了春卷。袋子里没有。
I am sorry about that. The restaurant may have forgotten to include them. You can report the missing item in the app and they will either refund you or send a replacement.
很抱歉。餐厅可能忘记放了。你可以在App里报告缺少的物品，他们会退款或补发。
Okay, I will do that. Thanks for delivering. Have a good night.
好的，我会的。谢谢送餐。晚安。
You are welcome. Enjoy your food. If you could rate the delivery in the app, I would really appreciate it. Have a good night.
不客气。享用美食。如果你能在App里给送餐评分，我非常感激。晚安。
外卖员通常会请求评分，这会影响他们的收入和表现。
处理外卖问题
intermediateExcuse me, this is the wrong order. I ordered sushi but this is Chinese food.
不好意思，这是错的订单。我点的是寿司但这是中餐。
I am so sorry. Let me check the address and order number. It looks like the bags might have been mixed up. I have another delivery nearby — it could be yours.
非常抱歉。我查一下地址和订单号。看起来袋子可能混了。我附近还有一单——可能是你的。
Can you swap them? I am really hungry and have been waiting for 45 minutes already.
能换回来吗？我真的很饿了，已经等了45分钟了。
Let me contact the other customer and see if they got your sushi. If I can swap them, I will be back in about 10 minutes. Otherwise, contact DoorDash support for a full refund.
让我联系另一个客户看他们是不是拿到了你的寿司。如果能换，我大约10分钟后回来。否则，联系DoorDash客服申请全额退款。
Thank you for trying. I will wait. But if it does not work out, how do I get the refund through the app?
谢谢你尝试。我等着。但如果不行，怎么通过App申请退款？
Go to your order history, select this order, tap "Help," then "Wrong order delivered." They usually process the refund instantly back to your payment method.
进入订单历史，选择这个订单，点"帮助"，然后"送错订单"。他们通常会立即将退款退回你的付款方式。
关键短语
confirm
确认
last four digits
后四位
report the missing item
报告缺少的物品
refund or replacement
退款或补发
rate the delivery
给送餐评分
appreciate it
感激
mixed up
混了
order number
订单号
contact support
联系客服
full refund
全额退款
order history
订单历史
process the refund instantly
立即处理退款
文化注释
- •DoorDash 是常见的外卖平台。
- •核对手机号后四位是外卖/取货时常见的身份验证方式。
- •外卖员通常会请求评分，这会影响他们的收入和表现。
如何练习
听一遍
先完整听一遍，熟悉对话节奏和语境。
逐句跟读
模仿发音、语调和节奏，一句一句跟。
角色扮演
扮演旅客方，和 AI 对手实时练习。