What English do you need for daily life abroad?

Sure thing. Let me walk out and take a look. I'm Mike, by the way. Do you have the other driver's insurance information? And did you file a police report?

没问题。我出去看看。我叫 Mike。你有对方司机的保险信息吗？报警了吗？

Good, you did everything right. Okay, looking at this... the bumper needs to be replaced — it's cracked. The trunk lid is dented but fixable. I also see some paint transfer and a couple of scratches on the quarter panel. Let me write up an estimate for you.

好的，你做的一切都对。好，看一下...保险杠需要更换——已经裂了。后备箱盖凹进去了但可以修。我还看到一些漆面转移和几道划痕在侧板上。我给你写个报价。

About three to five business days once we get the parts in. And yes, we handle insurance claims all the time — I'll submit the estimate directly to their adjuster. We're also a preferred shop for most major insurance companies, so the process is pretty smooth. We can even set you up with a rental car through them.

拿到零件后大约三到五个工作日。而且我们经常处理保险理赔——我会直接把报价提交给他们的理算员。我们也是大多数主要保险公司的合作修理厂，所以流程很顺畅。我们还能通过保险公司帮你安排租车。

Hey Wei, it's Mike from the body shop. Just wanted to give you an update. The insurance adjuster came out and approved the estimate. But when we started pulling the bumper off, we found some hidden damage to the crash bar underneath. I need to file a supplement.

嘿 Wei，我是修理厂的 Mike。给你更新一下进度。保险理算员来过了，批准了报价。但是我们拆保险杠的时候发现了下面防撞梁的隐藏损伤。我需要提交一份补充报价。

The supplement adds about $650. Since it's the other driver's fault, their insurance covers everything — you won't pay a dime out of pocket. But it does add two more days. I'll call the insurance to extend your rental. Don't worry about that.

补充报价大约多650美元。因为是对方的责任，他们的保险全包——你一分钱不用付。但确实要多两天。我会打电话给保险公司延长你的租车。这个不用担心。

Already took them — I'll text them over right now. I always document everything for transparency. Your car should be ready by next Wednesday. I'll also do a final quality check and wash before you pick up. She'll look brand new.

已经拍了——我现在就发给你。我一直都会记录所有东西保持透明。你的车应该在下周三好。我取车前会做最后的质检和洗车。她会看起来像全新的。