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电话联系房东报修 — Phone Landlord Maintenance Request
打电话给房东或物业报告维修问题，描述紧急程度，催促维修进度 This scene includes 21 dialogue turns across 2 conversation paths, helping you practice with 房东/物业.
Dialogue Preview · 对话预览
Water Leak Emergency · 水管漏水紧急报修
basicHello?
喂？
💡 打电话给房东和打给公司客服不同。房东可能直接接，语气更随意。最好先自我介绍。
Hi Mike, this is Wei from apartment 3B. I'm sorry to bother you, but I have an urgent situation — there's water leaking from the pipe under my kitchen sink. It's been dripping for about an hour and the floor is getting soaked.
你好 Mike，我是 3B 的 Wei。抱歉打扰你，但有个紧急情况——我厨房水槽下面的水管在漏水。已经滴了大约一个小时了，地板都湿了。
Oh man. OK, how bad is it? Is it a slow drip or is it really flowing?
哦天哪。好的，有多严重？是慢慢滴还是在大量流水？
It's more than a drip — it's a steady stream. I put a bucket under it, but it fills up pretty fast. I've already put towels around the area, but I'm worried about water damage to the floor.
不只是滴——是一股稳定的水流。我在下面放了水桶，但满得很快。我已经在周围铺了毛巾，但担心地板受损。
OK, first thing — can you find the shut-off valve under the sink? It should be a round knob or lever on the pipe. Turn it clockwise to shut off the water to that sink.
好的，首先——你能找到水槽下面的截止阀吗？应该是管子上的一个圆旋钮或把手。顺时针转关掉水槽的水。
OK, let me try... I see it. Turning it now... OK, the water stopped! The leak has stopped.
好的，让我试试……我看到了。现在转……好了，水停了！不漏了。
Good, that'll hold for now. I can't get a plumber out tonight, but I'll have someone there first thing tomorrow morning. Can you be home between 8 and 9? In the meantime, you can still use the bathroom sink for water.
好的，暂时可以了。今晚找不到水管工了，但明天一早我会派人过去。你 8 到 9 点之间能在家吗？在此期间，你可以用卫生间的水槽用水。
Yes, I can be home in the morning. Should I leave the water off until the plumber comes?
可以，我早上能在家。水管工来之前一直关着水吗？
Yeah, leave that valve shut. Just the kitchen one — your bathroom should be fine. I'll text you when I confirm the plumber's schedule. And hey — sorry about this. I'll take care of it, and obviously you won't be charged for the repair.
是的，那个阀门关着。只是厨房的——卫生间应该没问题。水管工时间确认后我发短信给你。哦对了——抱歉出这个事。我会处理的，修理费当然不用你出。
💡 在美国，正常的维修费用由房东承担，这是法律规定的。租客不需要为水管老化、设备故障等正常磨损买单。
Thank you, Mike. I appreciate you responding so quickly. I'll keep the towels down and monitor it overnight.
谢谢 Mike。感谢你这么快回应。我会保持毛巾铺着，晚上盯着。
Heating Broken in Winter · 冬天暖气坏了
intermediateRiverside Property Management, how can I help you?
Riverside 物业管理，有什么可以帮您的？
Hi, I'm calling about a heating issue in my apartment. I'm in unit 412. The heat stopped working completely last night and it's freezing in here — I can see my breath.
你好，我打电话是关于公寓暖气的问题。我在 412 室。暖气昨晚完全停了，这里冷得要命——我都能看到自己呼出的白气了。
Oh no, I'm sorry about that. Let me check... What's your name and unit number again?
哦不，很抱歉。让我查一下……您的名字和房号是？
Wei Chen, unit 412. C-H-E-N.
Wei Chen，412 室。C-H-E-N。
Got it. Have you checked your thermostat? Sometimes it gets accidentally switched to 'cool' mode, or the batteries die.
收到。您检查温控器了吗？有时候会不小心切到'制冷'模式，或者电池没电了。
Yes, I checked. It's set to heat, and I turned it up to 75, but nothing happens. No warm air comes out of the vents at all. I also checked the breaker — it's not tripped.
是的，我查了。设在制热模式，温度调到 75 度了，但什么都没有。通风口完全没有暖风出来。我还检查了断路器——没有跳闸。
OK, it sounds like a real issue then. I'm putting in an emergency work order right now. In most states, heating is considered an essential service, especially during winter. We're required to address it within 24 hours. Let me see when our HVAC technician can get there...
好的，那看起来是真的有问题。我现在提交紧急工单。在大多数州，暖气被视为基本服务，尤其在冬天。我们必须在 24 小时内处理。让我看看暖通技术人员什么时候能到……
💡 在美国，暖气被视为 habitability（适居性）的基本要求。房东有法律义务在合理时间内修好。冬天如果暖气坏了不修，租客有权采取法律行动。
Can they come today? The forecast says it's going to be 20 degrees tonight. I have a space heater, but it's barely keeping one room warm.
今天能来吗？天气预报说今晚要降到零下 6 度。我有一个电暖器，但勉强只能暖一个房间。
💡 美国用华氏度。20°F 大约是 -6°C。space heater 是便携式电暖器，很多美国家庭都有。
The earliest I can get someone is this afternoon between 2 and 4. I know that's a while to wait. In the meantime, here's what I can do — we have a couple of portable heaters in the office. I can bring one up to you within the hour. Would that help?
最早能派人的时间是今天下午 2 到 4 点。我知道要等一段时间。在此期间，我能做的是——我们办公室有几个便携式暖器。我可以一小时内送一个上来。这有帮助吗？
Yes, that would be great. And if they can't fix it today, what happens? I can't stay here with no heat all night.
好的，那太好了。如果今天修不好呢？我不能在没有暖气的地方过夜。
If it can't be fixed same-day, we'd provide you with a temporary unit in the building — we have a vacant apartment on the 3rd floor you could use until the repair is done. Or if you prefer, we can reimburse you for a hotel stay. Keep the receipt and we'll deduct it from your rent. Either way, we'll make sure you're taken care of.
如果当天修不好，我们会在楼里给您提供一个临时住处——3 楼有一间空公寓可以用到修好为止。或者如果您愿意，我们可以报销酒店住宿费。保留收据，我们会从房租里扣除。无论哪种方式，我们会确保您得到照顾。
Key Phrases · 关键短语
slow drip
慢慢滴
really flowing
大量流水
shut-off valve
截止阀
turn it clockwise
顺时针转
first thing tomorrow morning
明天一早第一件事
that'll hold for now
暂时可以了
leave that valve shut
那个阀门关着别动
you won't be charged
不用你出钱
thermostat
温控器
switched to cool mode
切到制冷模式
batteries die
电池没电
vents
通风口
Cultural Notes · 文化注释
- •打电话给房东和打给公司客服不同。房东可能直接接，语气更随意。最好先自我介绍。
- •在美国，正常的维修费用由房东承担，这是法律规定的。租客不需要为水管老化、设备故障等正常磨损买单。
- •在美国，暖气被视为 habitability（适居性）的基本要求。房东有法律义务在合理时间内修好。冬天如果暖气坏了不修，租客有权采取法律行动。
- •美国用华氏度。20°F 大约是 -6°C。space heater 是便携式电暖器，很多美国家庭都有。
How to practice this scene · 如何练习
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Repeat · 逐句跟读
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Role-play · 角色扮演
Practice as the traveler while listening to the other speaker.
FAQ · 常见问题
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