和物业经理沟通

Welcome! Great to meet you. The easiest way is through our resident portal — I'll give you the login info. For emergencies like a burst pipe or no heat, call the office directly. We have a twenty-four-hour emergency line.

Sure, go ahead and submit that through the portal and our maintenance team will schedule it. Usually takes one to two business days for non-urgent requests. They'll text you before they come in.

The gym is open from five a.m. to eleven p.m. Your apartment key fob works for the gym too — just tap it on the reader by the door. There's also a pool that's open Memorial Day through Labor Day, same key fob.

Thanks for reporting that. We actually have an electrician scheduled for next week to look at a few things in the building. I'll add the second floor hallway to his work order. In the meantime, it's safe — it's just a ballast issue, not a wiring problem.

You're not the first person to mention that. I've already reached out to the waste management company about adding a second pickup. It might bump the trash fee up by a few dollars, but I think most residents would prefer that to an overflowing dumpster.

We send out a monthly email newsletter — make sure we have your email on file. There's also a physical bulletin board in the lobby near the mailboxes. And we just started a community Facebook group where residents post about events, lost and found, stuff like that.