家具配送
与配送员沟通家具送货、搬运和安装事宜本场景包含 12 句对话，2 条练习路径，帮你练熟和配送员的真实交流。
对话预览
基础配送
basicHi, we have a delivery for this address — a sofa and a bookshelf. Can you confirm you're the one who placed the order?
你好，我们有一个送到这个地址的配送——一个沙发和一个书架。你能确认是你下的单吗？
Yes, that's me! I ordered them online last week. Where should I sign?
是的，是我！上周在网上订的。在哪里签收？
Just sign here on the tablet. Before you do, I'd recommend checking the items for any damage. Once you sign, you're confirming everything is in good condition.
在平板电脑上这里签字。签字前，建议你检查一下物品有没有损坏。签字后就表示确认一切完好。
Good point. Let me open the packaging and take a look first.
好提醒。让我先拆开包装看看。
Take your time. Also, do you want us to bring them upstairs, or is this a ground-floor unit? We can carry them up for free — it's part of the delivery service.
不着急。另外，你要我们搬上楼吗，还是一楼？我们可以免费搬上去——这是配送服务的一部分。
送货服务常包含送货上门甚至搬上楼，可问清是否免费。
Yes please, I'm on the third floor. Everything looks fine — I'll sign now. Thank you!
好的，我在三楼。东西都没问题——我现在签字。谢谢！
配送问题
intermediateHold on — I see a scratch on the side of the sofa. It wasn't like this in the picture. I don't want to sign for it like this.
等一下——我看到沙发侧面有划痕。照片上不是这样的。我不想这样签收。
I'm sorry about that. Let me take a photo and note it on the delivery report. You have two options: refuse the delivery and get a replacement, or accept it and file a damage claim for a partial refund.
很抱歉。我拍张照片，在配送报告上注明。你有两个选择：拒收等待换货，或者签收后提交损坏索赔申请部分退款。
I'll accept it and file a claim. The scratch is small, and I don't want to wait another week. How do I file the claim?
我接受，然后提交索赔。划痕很小，我不想再等一周。怎么提交索赔？
Call the customer service number on your receipt or go to the website. They'll ask for the delivery confirmation number and the photos. Usually takes 5 to 7 business days.
打收据上的客服电话或去网站。他们会要求提供配送确认号和照片。通常5到7个工作日。
One more thing — the bookshelf needs assembly. Does your delivery include assembly service?
还有一件事——书架需要组装。你们配送包含组装服务吗？
家具通常需要自行组装或另付组装费，这很常见。
Assembly is an extra $40. We can do it right now if you want — it takes about 30 minutes. Or you can do it yourself with the instructions in the box.
组装另外收40美元。你要的话我们现在就可以装——大约30分钟。或者你可以自己按照箱子里的说明书装。
关键短语
delivery
配送
placed the order
下的单
checking for damage
检查有没有损坏
in good condition
完好的
bring them upstairs
搬上楼
part of the delivery service
配送服务的一部分
refuse the delivery
拒收
damage claim
损坏索赔
delivery confirmation number
配送确认号
business days
工作日
assembly
组装
instructions
说明书
文化注释
- •送货服务常包含送货上门甚至搬上楼，可问清是否免费。
- •家具通常需要自行组装或另付组装费，这很常见。
如何练习
听一遍
先完整听一遍，熟悉对话节奏和语境。
逐句跟读
模仿发音、语调和节奏，一句一句跟。
角色扮演
扮演旅客方，和 AI 对手实时练习。