How to communicate with schools in English?

Yes, I am! Sorry to hear that. Can you tell me more? Is it music, talking, or something else? And how late does it usually go? We have quiet hours starting at 10 PM on weekdays.

是的，我就是！很抱歉听到这个。能具体说说吗？是音乐、说话声，还是其他？通常持续到多晚？我们在工作日晚上10点开始有安静时间。

💡 Quiet hours 是美国大学宿舍的规定安静时间，通常工作日晚上10点到早上8点。在这个时间段内，噪音投诉会被更认真地处理。

Thank you for trying to handle it yourself first — I appreciate that. Past midnight is definitely a violation of quiet hours. Here is what I will do: I will go talk to them tonight and give them a formal warning. If it happens again after the warning, we file an incident report and it goes to the housing office.

谢谢你先自己尝试解决——我很感激。超过午夜肯定是违反安静时间规定的。我会这样做：今晚我去和他们谈，给他们一个正式警告。如果警告后再犯，我们就提交事件报告，由住宿办公室处理。

💡 美国大学宿舍有正式的投诉升级流程：口头提醒 → RA 警告 → 事件报告 → 住宿办公室处理。这不是小题大做——这是保护你权益的正常途径。

Do not worry about that — you have every right to a quiet living space. That is why I am here. If the noise happens again tonight before I get to talk to them, text me and I will come right away. Here is my number.

不用担心——你完全有权拥有安静的居住环境。这就是我在这里的原因。如果今晚我去跟他们谈之前又有噪音，发短信给我，我马上过来。这是我的号码。

💡 RA 通常会给你他们的手机号码，方便紧急联系。这是正常的服务流程，不是什么特殊待遇。你有权随时联系 RA 报告宿舍问题。

No bother at all! The smoke detector is a safety issue, so I will report that right now — they will fix it today. For the heater, I will submit a maintenance request for you. In the meantime, we have space heaters you can borrow from the front desk. Want me to grab one for you?

一点不打扰！烟雾探测器是安全问题，所以我现在就报告——他们今天就会修。暖气的话，我会为你提交一个维修申请。在此期间，前台有你可以借的电暖器。要我帮你拿一个吗？

💡 美国大学宿舍的维修流程是：报告 RA → RA 提交 maintenance request → 维修团队处理。安全类问题（如烟雾探测器）通常当天处理。

Heating is considered urgent, so it should be one to two business days max. If it is not fixed by Thursday, come find me and I will escalate it. You can also track the status of your request through the housing portal — I will email you the link.

暖气被归为紧急维修，所以最多一到两个工作日。如果周四还没修好，来找我，我会升级处理。你也可以通过住宿平台追踪你的申请状态——我会把链接邮件发给你。

💡 Escalate 意思是将问题提交给更高一级处理。这是美国服务系统常用的词。housing portal 是在线系统，可以追踪维修状态。

Totally understandable — that is actually one of the most common reasons for room changes. You will need to fill out a room change request form on the housing portal. Fair warning though: mid-semester changes depend on availability. I would recommend also trying a roommate agreement first — we can sit down together and talk about quiet times, lights-out, guests, all that stuff.

完全理解——这其实是换房间最常见的原因之一。你需要在住宿平台上填写换房间申请表。不过提醒一下：学期中换房取决于空房情况。我建议也先试试室友协议——我们可以坐下来一起谈谈安静时间、熄灯时间、来客规定等等。

💡 Roommate agreement 是美国大学鼓励的室友沟通工具，把双方的生活习惯预期（熄灯时间、来客规定、清洁分工等）写成书面协议。RA 通常会帮助调解。