报失银行卡

I'm sorry to hear that. Let me help you right away. Can you verify your account by providing your full name and the last four digits of your Social Security number?

Thank you. I've located your account. I'm going to freeze your card immediately so no one can use it. When did you last see your card?

I can see some transactions after that time. There's a charge of two hundred dollars at an electronics store. Did you make that purchase?

I'll file a fraud dispute for that transaction. You'll receive a provisional credit within ten business days while we investigate. A new card will be mailed to your address within five to seven business days. Would you like us to issue a temporary card at a branch?

Filing a police report is a good idea, especially since there were unauthorized transactions. It'll strengthen your fraud claim. You can visit any of our branches with your ID to get a temporary card today.